Salesforce Service Cloud / Contact Center Architect

Remote • Posted 5 hours ago • Updated 5 hours ago
Contract W2
12 Months
No Travel Required
Remote
$50 - $60/hr
Fitment

Dice Job Match Score™

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Job Details

Skills

  • salesforce
  • Contact center
  • service cloud

Summary

  • Strong Service Cloud and Contact Center architecture experience
  • Large-scale transformation of Walmart’s Contact Center, including migration from Oracle to Salesforce Service Cloud
  • Led the large-scale transformation of Walmart’s Contact Center, architecting and implementing Salesforce Service Cloud solutions to replace legacy Oracle systems.
  • Designed and optimized Service Cloud architecture for scalability, omnichannel support, and enhanced customer experience.
  • Directed migration strategy, ensuring seamless data transfer, process alignment, and minimal disruption to operations.

Delivered a modernized contact center ecosystem that improved efficiency, service quality, and long-term adaptability

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: 10119106
  • Position Id: 9073115
  • Posted 5 hours ago
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AB

Aniket Baghel

Recruiter @ New York Technology Partners
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