Tier 2 Help Desk Technician

CMK Resources is hiring a Tier 2 Help Desk Technician for a client seeking a hands-on IT professional who can confidently resolve technical issues with minimal escalation.

You’ll join a small, collaborative help desk team where your technical expertise and customer-facing skills will make an immediate impact. If you enjoy solving problems, working directly with end users, and owning issues from start to finish—this role is built for you.

What You’ll Be Doing

• Provide Tier 2 technical support, resolving issues independently and efficiently

• Troubleshoot Office 365, hardware, and user access issues with accuracy

• Configure, image, and deploy desktops, laptops, and related equipment

• Maintain clear ticket documentation and asset tracking

• Collaborate with IT team members to improve support processes and share knowledge

• Deliver professional, friendly support to users at all levels of the organization

• Travel locally (Macomb County / Southeast Michigan) as needed for onsite support

What You Bring

• 3+ years of Tier 2 technical support experience

• Strong expertise in Office 365 administration and troubleshooting

• Hands-on experience with hardware setup, imaging, and device management

• Ability to resolve issues independently with minimal escalation

• Excellent communication and customer service skills

• Availability to work 2–3 days onsite per week

• Valid driver’s license and ability to travel locally

• Ability to pass a background check

Why This Role Stands Out

• You’ll have real ownership of tickets—not just escalations

• Work in a tight-knit team where your input is valued

• Gain experience across both end-user support and infrastructure touchpoints

• Hybrid flexibility after initial onboarding