OnSite Service Technician-AMDJP00004868
Location: Austin, TX
This is a 100% on-site position
Rate: $26/hr. on W2
What You’ll Be Doing:
- Provide first-level IT support to in-person clients.
- Help set up devices and mobile accessories.
- Communicate status updates with internal clients.
- Ensure that requests are being prioritized and closed in a timely manner.
- Work alongside a senior IT Technician who can help with escalations and provide guidance to advance your IT support knowledge.
Key Qualifications:
- Basic understanding of Windows troubleshooting.
- Familiarity with Android/iOS environments.
- Customer-oriented mindset.
- Ability to take clear notes and capture problems correctly.
- A general understanding of macOS is a plus but not required.
What Would Set You Apart:
- Familiarity with PowerShell or command line interface (CLI).
- CompTIA A+ certification.
- Prior customer service experience.
- Familiarity with networking concepts (DNS, LAN, WAN).
Who We’re Looking For:
- Candidates with an interest in technology and experience working in a customer-facing role.
- Individuals who can patiently take the time to understand an issue to properly document it.
- Someone who can comfortably navigate a PC to perform basic troubleshooting.
- Juniors or seniors pursuing a degree related to technology such as Management Information Systems, Business Technology Management, or Information Technology.
Thank you, and I look forward to hearing from you.
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