Support Engineer

Job#: 3037314

Job Description:

1. Enterprise IT Support / Desktop Support (3-4+ Years)

• Advanced troubleshooting of macOS and Windows devices.
• Experience supporting hardware, software, peripherals, mobile devices, and SaaS applications.
• Ability to independently resolve end-user issues in a corporate environment.

2. Executive Support & Workplace Technology (3+ Years)

• Experience providing white-glove support to senior leadership and executives.
• Supporting Microsoft 365, collaboration tools, identity and access management (Okta, Entra ID/Azure AD), and modern workplace technologies.
• Strong communication skills and ability to operate in high-visibility situations.

3. Audio Visual (AV) & Conference Room Support (2-3+ Years)

• Hands-on experience supporting Microsoft Teams Rooms, Zoom Rooms, conference rooms, EBCs, and all-hands spaces.
• Troubleshooting displays, cameras, microphones, speakers, room controllers, and presentation technology.
• Experience supporting executive meetings, customer presentations, and live events.

The purpose of this team is to provide frontline help desk support, including onboarding and offboarding accounts, asset management, office support, network troubleshooting, and conference room issues. For any issues outside of their scope, they will escalate requests to the appropriate teams for additional support.

Key projects: This role will serve as the sole IT support resource for the Washington office, providing hands-on technical support and white glove service for executives and team members. Responsibilities include onboarding and offboarding, asset management, office support, troubleshooting hardware and software issues, and supporting network and conference room functionality. The ideal candidate must have strong AV knowledge to troubleshoot audio/visual issues, identify root causes, and engage the AV Engineer when escalation is needed. This position is highly customer support focused and requires prior experience in IT support.

Hard Skills Assessments

Expected Dates that Hard Skills Assessments will be scheduled: The week of June 8th _.

Hard Skills Assessment Process: The assessment process will include : 2 rounds - first will be intro and technical review and 2nd would be with IT director

Required Candidate Preparation: Candidates should be able to speak on technical skills and technical thought process.

Position Summary

The primary function of the IT Support Specialist is to provide onsite technical support and assistance to employees across a broad range of hardware, software, collaboration, and workplace technologies. This individual will serve as the sole onsite IT Support Specialist within the office and must be comfortable operating independently while delivering exceptional customer service and technical expertise.

The ideal candidate is an experienced IT professional with strong troubleshooting capabilities, excellent communication skills, and a proactive approach to problem-solving. This role requires supporting employees at all levels of the organization, including occasional white-glove support for executive and C-level leadership. In addition to traditional desktop support responsibilities, the candidate should possess intermediate to advanced Audio Visual (AV) experience supporting conference rooms, Executive Briefing Centers (EBCs), all-hands spaces, and company events.

Key Responsibilities

* Serve as the primary onsite IT support resource for employees within the office.

* Answer user inquiries regarding computer software, hardware, operating systems, and workplace technology solutions.

* Troubleshoot and resolve issues in person, remotely, via phone, or through ticketing systems.

* Install, configure, test, maintain, and support hardware, software, and peripheral devices.

* Provision, deploy, and support Mac and Windows endpoints, mobile devices, and accessories.

* Support user account access, identity management, and SaaS applications.

* Enter commands, perform diagnostics, and observe system functionality to verify correct operation and identify issues.

* Maintain accurate records of support requests, troubleshooting activities, resolutions, and installations.

* Read technical documentation, conduct diagnostics, and collaborate with users to investigate and resolve technical issues.

* Partner with remote IT, Security, Engineering, and Workplace teams to resolve escalated issues and improve service delivery.

* Assist with onboarding and offboarding activities, including device setup, account provisioning, and asset management.

* Create and maintain technical documentation and knowledge base articles.

Audio Visual (AV) & Event Support

* Provide support for conference rooms, Executive Briefing Centers (EBCs), training rooms, and all-hands spaces.

* Support and troubleshoot Microsoft Teams Rooms, Zoom Rooms, and related collaboration technologies.

* Assist with executive meetings, customer presentations, company events, and hybrid meeting experiences.

* Troubleshoot displays, cameras, microphones, speakers, room controllers, presentation systems, and related AV equipment.

* Perform proactive room readiness checks and testing prior to meetings and events.

* Coordinate with AV vendors and workplace teams to ensure meeting spaces remain operational and aligned with business needs.

Required Qualifications

* Associate degree in a computer-related field or equivalent technical training and experience.

* 3-4 years of experience in IT Support, Desktop Support, Help Desk, or End User Services environments.

* Experience working independently as a primary or sole onsite IT support resource.

* Strong troubleshooting skills across hardware, software, operating systems, networking, and collaboration technologies.

* Experience supporting macOS and Windows environments.

* Experience supporting Microsoft 365, Google Workspace, and common SaaS applications.

* Familiarity with identity and access management platforms such as Okta, Microsoft Entra ID (Azure AD), or similar technologies.

* Experience providing executive-level or white-glove support.

* Strong verbal and written communication skills.

* Excellent customer service, interpersonal, and problem-solving skills.

* Ability to prioritize workload, manage time effectively, and operate with minimal supervision.

Preferred Qualifications

* Experience supporting Microsoft Teams Rooms, Zoom Rooms, or similar conference room technologies.

* Hands-on experience supporting AV systems in conference rooms, EBCs, event spaces, and executive environments.

* Familiarity with endpoint management platforms such as Jamf, Intune, Kandji, or similar tools.

* Experience supporting live events, executive briefings, and company-wide presentations.

* Knowledge of asset management and inventory management platforms.

EEO Employer

Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at or .

Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.

Everforth Apex uses a virtual recruiter as part of the application process. Click for more details. By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Everforth Apex and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at

Everforth Apex Benefits Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Everforth Apex team member can provide.

Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.

If you require an accommodation under the Americans with Disabilities Act to participate in an interview with a virtual recruiter or to use our website for a search or application, please contact our Benefits Department at or . Please note that this contact information is strictly to be used for medical ADA accommodations and that no other inquiries will be answered.

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