Job#: 3033337 Job Description: IT Support Technician
Location: Tukwila, Washington (Onsite)
Employment Type: Contract
Role Overview
We are seeking IT Support Technicians for a project focused on break/fix support in the Seattle/Renton area. This role involves providing IT service delivery, including IMAC, break/fix, and deskside support. Technicians will work in a dynamic environment, potentially in an IT Service Center or walking flight lines, to ensure operational stability and end-user satisfaction.
Key Responsibilities
- Provide IT service delivery, including IMAC, break/fix, and deskside support.
- Perform troubleshooting, parts replacement, system upgrades, and basic deployments on client assets.
- Coordinate with end-users to set expectations and schedule services.
- Identify and escalate potential issues that could adversely impact the end-user experience.
- Work to meet all service level agreements (SLAs) and customer satisfaction goals.
- Follow predefined procedures and tasks for installation and maintenance of technical products.
- Support clinical applications within a clinical environment as required.
Required Qualifications
Experience: A minimum of 1-3 years of experience in servicing or deploying computer equipment in a corporate environment is required. Candidates must have a background in IT hardware support and a proven customer service record.
Technical Skills: Knowledge of Windows operating system environments is necessary. Candidates must be able to comprehend and follow verbal and written technical instructions.
Work Requirements: This position is 100% onsite. Candidates must be able to work split shifts, with coverage needed from 7:00 AM to 10:00 PM, Monday through Saturday. Physical requirements include lifting up to 35 pounds and the ability to be on your feet for most of the day. Verification of "U.S. Person" status is required for this role.
Compensation & Benefits
The pay rate for this position is $21.65 per hour. A comprehensive benefits package is available to eligible employees.
This employer is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.
Apex uses a virtual recruiter as part of the application process. Click for more details.
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Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico. Everforth Apex uses a virtual recruiter as part of the application process. Click for more details.
Everforth Apex Benefits Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Everforth Apex team member can provide.
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