IT Support Technician

Job#: 3029078

Job Description:
IT Support Technician

Location: Plymouth, MN (Hybrid)

Employment Type: Contract - 6 months with possibility of extension

Role Overview

This is a newly created position for an IT Support Technician to join a Help Desk team supporting a large enterprise environment. The role will serve as a first point of contact for end-users, providing hardware, software, application, and A/V support for in-office needs and users across North America. The ideal candidate will have excellent customer service skills, including experience supporting executives, and will be responsible for resolving technical issues within defined service level agreements.

Key Responsibilities

• Act as a primary support point for hardware, application, and data processing requests from facilities and offices.
• Respond to incoming requests (phone, chat, email, tickets) and manage them within the ServiceNow ITSM system.
• Provide technical support for O365, Windows operating systems, and A/V equipment.
• Deliver excellent customer service and communication, including support for C-level executives.
• Create and maintain technical documentation, how-to guides, and FAQs for end-users.
• Participate in an after-hours on-call rotation one week per month.
• Assist with projects for software upgrades, new deployments, and hardware lifecycle management.

Required Qualifications

• 3+ year of hands-on experience in an IT Help Desk or Technical Support role, preferably in a large enterprise setting.
• Strong customer service skills with experience providing executive-level support.
• Experience supporting the O365 suite and Windows operating systems.
• Familiarity with ITSM tools such as ServiceNow.
• Solid documentation and communication skills.

Preferred Qualifications

• Experience with endpoint management tools like Intune, Autopilot, or SCCM.
• Knowledge of Active Directory (user management, group policies).
• Experience with A/V equipment support.
• Understanding of basic ITIL principles, change management, or project management.
• Bachelor's degree in Computer Science or a related field.

Work Environment

• This is a hybrid role requiring 3 days minimum onsite per week.
• The work shift is 7:00 AM to 3:00 PM Central Time, Monday to Friday.
• The position includes a monthly on-call rotation for one week.
• The role requires the ability to occasionally lift equipment weighing up to 50 pounds.

Compensation

Pay Rate: $40.00 per hour.

This employer is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

Apex uses a virtual recruiter as part of the application process. Click for more details.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Benefits Department at or .

Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico. Apex uses a virtual recruiter as part of the application process. Click for more details.

Apex Benefits Overview: Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Apex team member can provide.