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IT Help Desk Associate

Birmingham, AL, US • Posted 5 hours ago • Updated 5 hours ago

Full Time

On-site

$60000/yr

Vaco by Highspring

Fitment

Dice Job Match Score™

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Job Details

Skills

Summary

Vaco Birmingham is working with multiple clients on new Help Desk opportunities. These firms vary in industry and offer direct hire and contract to hire opportunities.
The target pay rate for all positions is $50-$60k. All positions are on-site in Birmingham.

Requirements:

Technical Support Experience – At least 2 years of hands-on experience providing IT support, troubleshooting hardware, software, and basic network issues.
Knowledge of Operating Systems and Tools – Familiarity with common systems like Windows, macOS, and ticketing systems (e.g., ServiceNow, Zendesk).
Customer Service Skills – Strong communication and interpersonal skills to assist users effectively, explain technical issues clearly, and maintain professionalism.
Problem-Solving Ability – Proven ability to diagnose issues, prioritize tasks, and resolve technical problems in a timely manner.
Basic Networking and Security Knowledge – Understanding of fundamental networking concepts (TCP/IP, DNS, VPN) and basic security practices such as password management and phishing awareness.

Determining compensation for this role (and others) at Vaco/Highspring depends upon a wide array of factors including but not limited to the individual’s skill sets, experience and training, licensure and certifications, office location and other geographic considerations, as well as other business and organizational needs. With that said, as required by local law in geographies that require salary range disclosure, Vaco/Highspring notes the salary range for the role is noted in this job posting. The individual may also be eligible for discretionary bonuses, and can participate in medical, dental, and vision benefits as well as the company’s 401(k) retirement plan. Additional disclaimer: Unless otherwise noted in the job description, the position Vaco/Highspring is filing for is occupied. Please note, however, that Vaco/Highspring is regularly asked to provide talent to other organizations. By submitting to this position, you are agreeing to be included in our talent pool for future hiring for similarly qualified positions. Submissions to this position are subject to the use of AI to perform preliminary candidate screenings, focused on ensuring minimum job requirements noted in the position are satisfied. Further assessment of candidates beyond this initial phase within Vaco/Highspring will be otherwise assessed by recruiters and hiring managers. Vaco/Highspring does not have knowledge of the tools used by its clients in making final hiring decisions and cannot opine on their use of AI products.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 10115369
Position Id: 481047
Posted 5 hours ago

Company Info

About Vaco by Highspring

Vaco is the Talent Solutions division of Highspring, a leading global professional services organization. With expertise in Accounting and Finance, Technology and Digital, and Human Resources and Operations, Vaco provides Contract Staffing and Direct Hire solutions. Vaco’s parent company, Highspring, helps clients with two additional integrated service offerings: Consulting and Managed Services. With more than 10,000 employees across more than 45 offices worldwide, Highspring gives partners the agility to thrive, address challenges, and seize opportunities in a rapidly changing world. Get to know us at vaco.com. 

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