IT Support Technician Level I

Job Summary

Seeking a driven and tech focused individual for an IT Support Technician Role (level 1 / Level 2).  This onsite role is based in Cullman, Alabama, and will support multiple office locations across the United States. In this position, you will help keep day-to-day operations running smoothly by supporting the technology that keeps employees and systems connected. From troubleshooting hardware and software issues to assisting with user support and device setup, this is a great opportunity to continue developing hands-on technical and operational IT skills in a collaborative and fast-paced environment. If you enjoy problem-solving, learning new technologies, and supporting end users, this role offers strong long-term growth potential.

Job Duties

• Provide first-level technical support to users via phone, email, and in person

• Troubleshoot and resolve basic hardware, software, and network-related issues

• Assist with setup and configuration of desktops, laptops, tablets, and peripherals

• Install and update software applications

• Maintain accurate records of support requests and resolutions within a ticketing system

• Support end users with Microsoft Windows, Microsoft 365, email, and business applications

• Assist with onboarding and offboarding activities including account setup and equipment provisioning

• Support the IT team with routine maintenance tasks and special projects

• Escalate complex technical issues to senior IT staff as needed

• Additional duties as assigned

• Position is fully onsite and not eligible for hybrid or remote work

Education & Experience

• High school diploma or equivalent required

• Associate degree in Information Technology, Computer Science, or related field preferred

• Previous experience in a technical support, desktop support, or help desk environment preferred

• CompTIA A+ certification is a plus but not required

Technical Skills

• Basic knowledge of Windows operating systems and Microsoft Office products

• Understanding of computer hardware, networking fundamentals, and troubleshooting techniques

• Experience with Power BI, Active Directory, Microsoft 365, or Okta is a plus

• Familiarity with ticketing systems and remote support tools preferred

Soft Skills

• Strong verbal and written communication skills

• Excellent problem-solving and organizational abilities

• Strong customer service mindset

• Willingness to learn new technologies and processes

• Ability to work independently and collaboratively within a team environment

• Self-motivated with strong attention to detail and follow-through

Determining compensation for this role (and others) at Vaco/Highspring depends upon a wide array of factors including but not limited to the individual’s skill sets, experience and training, licensure and certifications, office location and other geographic considerations, as well as other business and organizational needs. With that said, as required by local law in geographies that require salary range disclosure, Vaco/Highspring notes the salary range for the role is noted in this job posting. The individual may also be eligible for discretionary bonuses, and can participate in medical, dental, and vision benefits as well as the company’s 401(k) retirement plan. Additional disclaimer: Unless otherwise noted in the job description, the position Vaco/Highspring is filing for is occupied. Please note, however, that Vaco/Highspring is regularly asked to provide talent to other organizations. By submitting to this position, you are agreeing to be included in our talent pool for future hiring for similarly qualified positions. Submissions to this position are subject to the use of AI to perform preliminary candidate screenings, focused on ensuring minimum job requirements noted in the position are satisfied. Further assessment of candidates beyond this initial phase within Vaco/Highspring will be otherwise assessed by recruiters and hiring managers. Vaco/Highspring does not have knowledge of the tools used by its clients in making final hiring decisions and cannot opine on their use of AI products.