Voice Engineer

Job#: 3017882

Job Description:

Job Title: Enterprise Voice Engineer

Duration: 12 Months

Location: Jersey City NJ / Charlotte NC / Jacksonville FL

Payrate: $70.00 - 73.68/hr

Description:

We are seeking an experienced Enterprise Voice Engineer to join our team. This role is critical in ensuring the stability, scalability, and modernization of our enterprise voice infrastructure. The ideal candidate will have deep expertise in voice technologies and will be responsible for executing product lifecycle updates, supporting new programs, and driving innovation in our voice environment. Interfaces with business areas to ensure all initiatives support business strategies and goals. Primary liaison with vendors, consultants and Sr Tech Mgrs. Typically 10 or more years of systems experience.

Role and responsibilities

Interprets diverse business requirements into technical Collaboration and Productivity (CAP) solutions framework.

Provide technology roadmaps governed by strategic direction, business requirements as well as resourcing and financial constraints.

Works across multiple vendors and internal partners to produce technically excellent solutions architecture that is aligned to business needs and direction.

Provide impute to technical direction and frameworks to meet business needs. Provide expert consultation for major network initiatives or incidents. Produce and/or endorse network standards.

Provide guidance and recommendations specific to customer requirements.

Evaluate emerging technologies against business and IT strategic needs. Serve as a contributor on network initiatives. Update standards and guidelines as requested.

Review the feasibility of new and existing IT projects. Write technical and business documentation. Lead high level scoping and costing activities if required.

Key Responsibilities

Manage and execute product lifecycle updates for enterprise voice platforms, ensuring compliance with vendor standards and security requirements.

Develop strong linkage with the Architecture and Solutions team to deliver standard designs and ensure compliance

Participate in peer reviews for high- and low-level designs

Ensure LOB and production characteristics are understood

Responsible for delivery of complex solutions on time and on budget

Develop detailed, low level technical designs for complex Enterprise Voice Solutions

Ensure successful delivery of technical solutions into the production environment

Provide L3 support to resolve complex and visible production issues as required

Recommend and leverage tools to ensure effective platform management

Evaluating high risk change

Provide subject matter expertise to line of business, relationship managers, network teams including Operations

Identify risks and recommend remediation process

Required Skills

BS or BA in engineering, computer science, network security or telecommunications

10+ Years of experience in Voice and Collaboration industry. Experience in financial industry is preferred.

Ability to thoroughly review, understand and interpret technology updates for applicability in the environment we support

Strong analytical and critical thinking skills

Ability to handle multiple tasks simultaneously and respond under pressure

Demonstrated work experience in similar capacity as an architect for large enterprise network.

Knowledge market data/exchange technologies.

Familiar with technology trends in networking, examples include but not limited to software defined networking (SDN), BYOD, SIP session management etc.

Expertise in voice technologies including but not limited to SIP Trunking and SIP interworking, voice over IP protocols (H.323/SIP), IP PBX, session management, etc.

Expertise in SBC, Genesys, Cisco voice platforms and unified communication and collaboration technologies.

Expertise in LAN/WAN technologies including but not limited wired/wireless LAN environments, data center networking, Intranet/extranet environments, load balancing, Hypervisor, Fibre channel as well as wide area networking technology such as IP/MPLS, SONET/SDH, DWDM technologies, IP Multicast (PIM, MBGP) and Quality of Service environment.

Experience with networking products such as routers, switches, load balancers, firewalls and WAN optimization products.

Knowledge of other vendors such as Juniper, Aruba, Arista, Cisco and SonRibbon is a plus.

Maintain and update engineering documentation and standard operating procedures.

Knowledge of virtualization strategy with on-prem, public cloud, private cloud, and hybrid environments.

Experience in automating and scripting processes for configuration reconciliation to replace manual process.

Technical Skills

Demonstrate extensive technical experience working with large VoIP network using Cisco Voice collaboration platforms and solutions including Call Manager/CUCM, Unity Connection Voice Mail, Jabber, Webex, Webex Teams, MRA, Expressway, Telepresence, CMS, TMS and video end points DX,SX,IX. Spark and Spark Boards

Firm understanding of VMWare vSphere virtualization with ESXi and vCenter

Sound working knowledge of SRTP, RTP, Opus, SCCP, and SIP and SIP interworking.

Broad working knowledge of call routing in complex fortune 500 company with QSIG, MGoogle Cloud Platform, CAC, H323 and SIP

Firm understanding of TDM, VoIP and call control disciplines as well as next generation networks using APIs, WebRTC, and HTML5.

Session Management knowledge, with experience integrating to Avaya Aura, Cisco SME, Acme, Asterisk and SonRibbon products

SIP and Traditional ISDN/PRI Trunking and broad experience with carrier network, SIP trunking interworking including RFC standards

SonRibbon Gateway Technology configuration and/or integration experience (2K,5K,7K 9K)

Layer 2 VLANs experience and configuration, internetworking using BGP, ISIS, OSPF.

Extensive understanding of QoS standards and best practice for Real Time media

E911 configuration on Cisco products and West/Intrado

Additional considered competencies with of MSFT infrastructure such as Active Directory, IMP, .net, power shell, exchange is a plus

Unimax Second Nature experience

HPNA experience

Splunk experience

Microsoft Teams Voice integration and administration experience

Cisco Control Hub administration experience

Webex Calling Experience

Desired Skills

Ability to work well independently and with a team.

Strong communication skills.

Able to document well.

Strong ability to drive programs ahead.

EEO Employer

Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at or .

Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico. Apex uses a virtual recruiter as part of the application process. Click for more details.

Apex Benefits Overview: Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Apex team member can provide.