Digital Technical Analyst

Job#: 3023267

Job Description:

Digital Technical Analyst

Contract-to-hire (approx. 6.5 month)

Hybrid (in-office Tues, Wed, Thurs) - Minnetonka (preferred) or Madison

This position is Contract to Hire. All candidates must be interested & eligible for conversion.

We are seeking a detail-oriented and tech-savvy Digital Technical Analyst to join our team and support the Digital Product Owner in delivering exceptional experiences for our members. This role will support our member portal product, working towards strengthening the core functionalities that empower members to interact with their health plans effectively, and implement innovative ways to continue to bring value to the member.

The ideal candidate will act as a bridge between business, product, and technical teams, ensuring that requirements are well-defined, solutions are aligned with strategic goals, and implementations meet quality standards. They will play a critical role in enhancing our digital platform, which enables members to manage their plans, access ID cards, view claims, make payments, and more, while contributing to personalized, data-driven, and proactive care solutions.

Key Responsibilities:

Technical Analysis & Solution Design:

• Partner with the Digital Product Owner to gather, document, and analyze technical requirements for the member portal and mobile app re-platforming initiative.
• Collaborate with engineering teams to translate business requirements into technical specifications, user stories, and acceptance criteria.
• Identify gaps and opportunities in the current platform architecture to improve scalability, security, and performance.

Support digital cutovers & migrations:

• Play a key role in transitioning membership to a new portal by evaluating and documenting current-state needs, recommending enhancements, authoring in our CMS, and supporting implementation efforts.
• Ensure core functionalities such as benefit access, claims viewing, and payments are optimized and seamlessly integrated into the new platform.

Collaboration Across Teams:

• Act as a liaison between product, design, engineering, and business stakeholders to ensure alignment on technical solutions and deliverables.
• Collaborate with developers to assess the technical feasibility of proposed features and functionalities.
• Assist in testing, validating, and troubleshooting the features to ensure successful deployment.
• Identify technical dependencies and limitations, ensuring they are addressed early in the planning and development process to mitigate risks and ensure smooth delivery.

Quality Assurance & Documentation:

• Support quality assurance processes by defining test cases, reviewing deliverables, and ensuring features meet functional and technical requirements.
• Contribute to the development of technical documentation, including process flows, use cases, and integration guides.
• Maintain clear, concise, and up-to-date documentation for technical solutions, workflows, and processes.

Proactive Care & Personalization:

• Contribute to initiatives that enhance personalized care experiences by leveraging data and analytics to create meaningful interactions within the portal and app.
• Ensure the technical foundation supports delivering care in the moments that matter for our members.

Qualifications:

• Bachelor's degree or equivalent experience in related field, plus 3 years of work experience beyond degree.
• 1 year of experience as a Technical Analyst, Product Owner, or similar role, preferably focusing on digital channels.
• Experience working with cross-functional teams, including design, marketing, and engineering.
• Strong Technical skills, with experience working in digital ecosystems, APIs, and system integrations.
• Familiarity with agile methodologies and experience in supporting agile product development processes.
• Experience with UI/UX design principles or authoring in a CMS is a plus.
• A passion for delivering exceptional user experiences and improving the lives of members through digital innovation.
• Soft Skills:
  • Strategic mindset
  • Own it, Drive it, Complete it

Worksite Arrangement:

• This position is approved for Office
• 3 days per week (Tues, Wed, Thurs)
  • Minnetonka (preferred) or Madison

Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico. Apex uses a virtual recruiter as part of the application process. Click for more details.

Apex Benefits Overview: Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Apex team member can provide.