Description We are seeking a detail-oriented and tech-savvy Digital Technical Analyst to join our team and support the Digital Product Owner in delivering exceptional experiences for our members. This role will support our member portal product, working towards strengthening the core functionalities that empower members to interact with their health plans effectively, and implement innovative ways to continue to bring value to the member.
The ideal candidate will act as a bridge between business, product, and technical teams, ensuring that requirements are well-defined, solutions are aligned with strategic goals, and implementations meet quality standards. They will play a critical role in enhancing our digital platform, which enables members to manage their plans, access ID cards, view claims, make payments, and more, while contributing to personalized, data-driven, and proactive care solutions.
Key Responsibilities:Technical Analysis & Solution Design:- Partner with the Digital Product Owner to gather, document, and analyze technical requirements for the member portal and mobile app re-platforming initiative.
- Collaborate with engineering teams to translate business requirements into technical specifications, user stories, and acceptance criteria.
- Identify gaps and opportunities in the current platform architecture to improve scalability, security, and performance.
Support digital cutovers & migrations: - Play a key role in transitioning membership to a new portal by evaluating and documenting current-state needs, recommending enhancements, authoring in our CMS, and supporting implementation efforts.
- Ensure core functionalities such as benefit access, claims viewing, and payments are optimized and seamlessly integrated into the new platform.
Collaboration Across Teams:- Act as a liaison between product, design, engineering, and business stakeholders to ensure alignment on technical solutions and deliverables.
- Collaborate with developers to assess the technical feasibility of proposed features and functionalities.
- Assist in testing, validating, and troubleshooting the features to ensure successful deployment.
- Identify technical dependencies and limitations, ensuring they are addressed early in the planning and development process to mitigate risks and ensure smooth delivery.
Quality Assurance & Documentation:- Support quality assurance processes by defining test cases, reviewing deliverables, and ensuring features meet functional and technical requirements.
- Contribute to the development of technical documentation, including process flows, use cases, and integration guides.
- Maintain clear, concise, and up-to-date documentation for technical solutions, workflows, and processes.
Requirements Requirements: - Strong ability to document technical processes and requirements
- Experience with digital payment processing systems
- Expertise in planning and optimizing business processes
- Proficiency in designing digital solutions
- Demonstrated ability to implement technical and strategic initiatives
- Knowledge of benefit functions and system analysis
- Familiarity with digital security protocols and risk mitigation
- Skilled in troubleshooting and resolving technical issues
- Experience with claim administration in digital environments
- Effective liaison between stakeholders, technical teams, and business units
- Working knowledge of digital platforms and engineering principles
- Quality assurance (QA) experience, including test case development and execution
- Stakeholder engagement and management skills
- Experience supporting system and data migrations
- Proven track record in managing deliverables and project milestones
- Direct experience with software and application deployments
- Ability to identify and mitigate project risks
- Experience driving system enhancements and continuous improvements
- Understanding of salary structures and compensation analysis
- Proficiency in developing and executing validation plans
- Commitment to maintaining high quality standards
- Experience with mobile app technologies and support
- Ability to align projects and deliverables with strategic business goals
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