IT Help Desk Analyst / Service Desk Analyst (Tier 1/2)

Denver, CO, US • Posted 17 hours ago • Updated 17 hours ago

Full Time

On-site

$60,000 - $80,000/yr

Fitment

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Job Details

Skills

Active Directory
Attention To Detail
Communication
Computer Networking
Customer Support
Documentation
IT Service Management
Management
Microsoft Windows
Mobile Devices
Network
OS X
Optical Fiber
Service Desk
Switches
Technical Support
VoIP
Wireless Communication

Summary

Required Qualifications

5 7 years of experience in IT support / service desk / technical customer support roles
Strong troubleshooting skills across:

Windows OS
ChromeOS
macOS (preferred)

Experience with ITSM/ticketing systems
Solid understanding of:

Active Directory / user account management
Basic networking concepts
Remote support tools

Proven ability to manage multiple tasks in a fast-paced environment
Strong written and verbal communication skills
High attention to detail and documentation quality.

Environment & Technology Landscape

Support for (50+ locations) connected via high-speed fiber networks
Mixed device ecosystem:

Windows, macOS, ChromeOS
Large-scale Chromebook deployments (students)

Centrally managed infrastructure and devices
Ongoing large-scale IT initiatives including:

Mobile device upgrades (40,000+ devices)
Network modernization (switching & wireless)
VoIP and fiber network enhancements

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 10182300
Position Id: 8919945
Posted 17 hours ago

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