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Desktop Support Engineer

Midlothian, VA, US • Posted 30+ days ago • Updated 1 day ago

Full Time

No Travel Required

On-site

Depends on Experience

Fitment

Dice Job Match Score™

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Job Details

Skills

Microsoft SCCM
ITIL
Field Service
IMAC
Active Directory
Mobile Devices
IT Service Management
Laptop
Break/Fix
ServiceNow

Summary

Job Description (Desktop Support) -

Performs Problem determination and resolution for End User Devices (including Equipment and Software issues), in accordance with the requirements of the End User Services and associated Service Levels. Performs install, move, add, and change (IMAC) activities, as well as data backups and restores as applicable. Serves as the main interface to Authorized Users. Coordinates Incident and Problem resolution with other Towers, as applicable. Supports Authorized Users and End User Devices and performs break/fix and refresh activities as required by Customer.

Required Skills and Experience:

Should have managed a Desktop Support/Field Services team which is spread across different locations.
Strong understanding of SLAs and CPIs and ITIL concepts
Working knowledge of the Customer ITSM Tool specially ServiceNow.
Strong technical background on Desktops, Laptops, Rugged case laptops and End User Desktop support.
At least three years of experience in technical service delivery
Proficient communication skills
Demonstrated technical experience supporting mobile devices.
Work experience and extensive knowledge of Windows builds and Software break/fix
Working knowledge of PC Refresh
Knowledge on Tablets or Rugged Laptops
Troubleshooting skills on Hardware, Software.
Understanding of Active Directory, SCCM, Imaging, BitLocker, Networking concepts.
Performs install, move, add, and change (IMAC) activities, as well as data backups and restores as applicable. Serves as the main interface to Authorized Users.
Coordinates Incident and Problem resolution with other Towers, as applicable. Supports Authorized Users and End User Devices and performs break/fix and refresh activities as required by Customer.
Remote Desktop support experience
Work experience and extensive knowledge of Windows builds and Software break/fix

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 10354711
Position Id: 9001610
Posted 30+ days ago

Contact the job poster

Praveen Palavalasa

Lead Talent Acquisition @ SRI Tech Solutions

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