WMS Application Support L2/L3

Role: WMS Application Support Engineer (L2/L3)

Location: Richmond, VA (Hybrid – 3 days/week onsite)

Job Description:

We are looking for a WMS Application Support Engineer (L2/L3) with strong techno-functional expertise to provide production support for Blue Yonder Warehouse Management System (WMS) and a customized Material Management solution. The ideal candidate will possess excellent analytical, troubleshooting, and application support skills, with experience supporting warehouse operations, inventory processes, and enterprise integrations in a fast-paced production environment.

Key Responsibilities:

• Provide Level 2/Level 3 production support for Blue Yonder WMS, ensuring timely resolution of application incidents, service requests, and production issues.
• Investigate and resolve functional and technical issues related to warehouse operations, material planning, inventory control, and replenishment processes.
• Perform detailed root cause analysis (RCA) for recurring issues and collaborate with development teams to implement permanent solutions.
• Monitor application health, scheduled jobs, batch processes, interfaces, and system integrations to ensure uninterrupted business operations.
• Support business users during critical planning windows, warehouse activities, and high-volume operational periods.
• Analyze production logs, application errors, and interface failures, ensuring prompt issue identification and resolution.
• Coordinate with cross-functional teams, including business users, developers, infrastructure, and ERP support teams, to resolve complex production issues.
• Maintain support documentation, incident records, knowledge articles, and operational procedures while adhering to established SLAs.

Required Functional Expertise:

• Strong understanding of warehouse management, inventory control, material planning, and replenishment workflows.
• Experience with inventory optimization concepts, including safety stock, stock replenishment, and material movement processes.
• Ability to monitor, investigate, and resolve planning exceptions, system alerts, and operational discrepancies.
• Familiarity with supply and demand planning concepts, inventory constraints, and warehouse execution processes.

Required Technical Skills:

• Hands-on experience supporting Blue Yonder WMS (formerly JDA) or related Blue Yonder warehouse and planning applications in a production support environment.
• Strong working knowledge of MOCA for troubleshooting, debugging, and application analysis.
• Proficiency in writing and analyzing SQL queries for data validation, troubleshooting, and production support activities.
• Experience supporting integrations between WMS and enterprise systems such as SAP, Oracle ERP, or similar platforms.
• Knowledge of monitoring and resolving issues related to interfaces, APIs, scheduled jobs, batch processing, and data synchronization.
• Familiarity with incident management, change management, and problem management processes within ITIL-based support environments.

Preferred Qualifications:

• Experience working in enterprise warehouse, supply chain, manufacturing, or distribution environments.
• Exposure to monitoring tools, ticketing systems (ServiceNow, Jira, etc.), and production support best practices.
• Experience working in Agile or ITIL-driven support organizations.
• Strong communication, analytical, and problem-solving skills with the ability to collaborate effectively across technical and business teams.
• Ability to manage multiple priorities, work independently, and take ownership of production support activities.