Forward Deployment Engineer

Title: Forward deployment engineer

Location: Remote (Preferred - Memphis)

Duration: 6 Months C2H

Job Description

We're looking for a Forward-Deployed Engineer with strong development and communication skills to build and create world-class solutions for our customer-facing AI Agents. You will have the opportunity to improve our core services where necessary, implement clean communication between various internal and external systems, and explore Conversational UIs.

What You'll Do

• Work directly with customers to architect, deploy, and improve cutting-edge AI Agents.
• Build tools to tune LLM-based features, deploy agents, MCP and RAG in production.
• Take end-to-end ownership over delivering exceptional customer experiences.
• Collaborate with developers, QA, project teams, and customers to ensure our implementations exceed expectations.
• Work as an integrated member of a fully remote, cross-functional Agile team in the Transformation organization.
• Own the integration of Conversational AI solution, including speccing and designing.
• Working with our internal tools and processes for creating AI Agents.
• Participate in regular on-call rotations to support our systems.
• Minimal travel required.

What You'll Bring

• B.S. or greater in Computer Science or a related field (math, physics, engineering) and strong CS fundamentals
• Proven track record with at least 2+ years of experience in Typescript, JavaScript or Python
• Hands-on experience with generative AI and agentic AI applications in production.
• Strong team player - we work in small product teams that work very closely together and are constantly collaborating to move as fast as possible.
• A strong sense of ownership and customer empathy - we work very closely with our internal teams and external customers in a high-paced environment. Maintaining positive working relationships with them is paramount to the success of our business.
• Excellent communication skills, and comfortable speaking to customers.
• You are interested in exploring the nuance and aesthetics of conversations.
• You are curious, proactive and eager to learn.
• Experience working with REST APIs.
• Familiarity with cloud infrastructure.