Description:
The ideal candidate will possess expertise in enterprise change management, stakeholder engagement, communications, training, business readiness, and adoption strategies
Key Responsibilities
Change Strategy & Planning
Develop and execute enterprise-wide change management strategies and plans.
Conduct change impact assessments across business units.
Identify organizational risks, barriers to adoption, and mitigation strategies.
Establish change governance structures and success metrics.
Stakeholder Management
Identify and map stakeholder groups across business and technology teams.
Build engagement plans tailored to leadership, managers, SMEs, and end users.
Facilitate workshops, focus groups, and leadership alignment sessions.
Act as a trusted advisor to business sponsors and project leadership.
Communications Management
Develop comprehensive communication strategies and execution plans.
Create executive communications, leadership messaging, presentations, FAQs, and newsletters.
Ensure consistent messaging regarding program objectives, timelines, and expected outcomes.
Training & Adoption
Perform training needs analysis and readiness assessments.
Develop learning curricula and adoption programs.
Coordinate instructor-led training, virtual sessions, and job aids.
Measure learning effectiveness and user adoption.
Organizational Readiness
Conduct readiness assessments and organizational health checks.
Develop transition and reinforcement plans.
Monitor adoption metrics and recommend corrective actions.
Support business process transformation and operating model changes.
Transformation Support
Partner with Program Managers, Business Analysts, Product Owners, and Technology teams.
Support claims operations, insurance processes, digital transformation, AI initiatives, cloud transformation, and modernization programs.
Drive behavioral and cultural changes required for successful transformation.
Required Qualifications
Bachelor's Degree in Business, Organizational Development, Human Resources, Communications, or related discipline.
20+ years of Organizational Change Management experience.
20+years supporting enterprise transformation programs.
Experience implementing technology-driven business transformations.
Strong stakeholder management and executive communication skills.
Experience creating communication, training, and adoption strategies.
Proven experience conducting change impact assessments and readiness activities.
Preferred Qualifications
Prior experience within Insurance, Financial Services, or Claims Operations environments.
Experience supporting claims transformation initiatives.
Prosci, CCMP, or equivalent Change Management certification.
Experience with Agile, Scrum, and Product-based delivery models.
Experience with digital, cloud, AI, or automation transformation programs
