Contact Center Product Manager/Business Analyst - Austin, TX/ Bay Area, CA - Onsite

Contact Center Product Manager/Business Analyst) Location :Austin TX , Bay Area, CA (Hybrid) Duration :6+ montth Experience level 8+ Job Description 10+ Years of experience in Contact Center(Genesys preferred, any contact center expereince likeAmazon Connect, NICEwill Workable ) Tekshapers is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender i

510+ years of experience in Product Management or Business Analysis.Strong experience in Contact Center / CX platforms.Knowledge of tools like:Genesys / NICE / Five9 / Amazon Connect / Cisco Contact CenterExperience with Agile/Scrum methodologies.Strong documentation skills (BRD, user stories, use cases).Excellent stakeholder communication and presentation skills.Analytical mindset with experience in data-driven decision-making.

C2C Role need only locals to TX Please share Profiles at Hi, Urgent need, Job Title: Product Manager with Customer Service & AI(Contact Center as a Service (CCaaS) Genesys Cloud Location: Austin, TX (Hybrid 3 Days Onsite per week and need only local candidate) C2C About the Role We are seeking a dynamic and experienced Product Managerto drive the strategy and execution for our customer service platform for M&A initiatives, with a strong emphasis on Artificial Intelligence. You will be at the f

Cannot be a Scrum Master, Project Manager, etc. Genesys preferred, any contact center exp mod. should work