Contact Center Product Manager/Business Analyst

Contact Center Product Manager/Business Analyst) Location :Austin TX , Bay Area, CA (Hybrid) Duration :6+ montth Experience level 8+ Job Description 10+ Years of experience in Contact Center(Genesys preferred, any contact center expereince likeAmazon Connect, NICEwill Workable ) Tekshapers is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender i

Cannot be a Scrum Master, Project Manager, etc. Genesys preferred, any contact center exp mod. should work

C2C Role need only locals to TX Please share Profiles at Hi, Urgent need, Job Title: Product Manager with Customer Service & AI(Contact Center as a Service (CCaaS) Genesys Cloud Location: Austin, TX (Hybrid 3 Days Onsite per week and need only local candidate) C2C About the Role We are seeking a dynamic and experienced Product Managerto drive the strategy and execution for our customer service platform for M&A initiatives, with a strong emphasis on Artificial Intelligence. You will be at the f

Role: EPM Engineer Location: Austin, TX | Job Description: 8 - 10 years of experience Must Have Technical/Functional Skills 10+ years of professional experience working within a product, project, or program management role. Broad experience working with Contact Center and/or e-Commerce systems and technologies (ex. payments/financing applications, order maintenance tools, workforce management applications, telephony/chat systems and infrastructure). Proven ability to communicate effectively a