Role: EPM Engineer
Location: Austin, TX |
Job Description:
8 - 10 years of experience
Must Have Technical/Functional Skills
10+ years of professional experience working within a product, project, or program management role.
Broad experience working with Contact Center and/or e-Commerce systems and technologies (ex. payments/financing applications, order maintenance tools, workforce management applications, telephony/chat systems and infrastructure).
Proven ability to communicate effectively and influence at all levels of an organization.
Experience working in a hands-on role, with total ownership for driving initiatives in their portfolio. Demonstrated experience should include being an interface role between business and technical teams.
Ability to understand and explain complex business processes, systems, and tools with a keen focus on upstream/downstream impact
Highly experienced working in a global organization, where work may include a mix of regional or global scope and has familiarity and has used both Waterfall and Agile project management methodologies in their prior work experience.
Experience with SAP (S4 HANA), awareness of AI application within a contact center environment, knowledge of Genesys routing solutions, order to cash processes, etc. are differentiating and desirable skillsets.
PMP or Certified Scrum Master.
Experience supporting or leading programs that implement generative AI and/or agentic capabilities within customer-facing or operational environments, including integration with existing enterprise systems and workflows
Should be a technical and analytical problem solver, stitches between their work and the broader strategy, and demonstrates adaptability in their approach to solving problems.
Prior Apple experience in Retail/eCom domain is preferred
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