EPM Engineer

Austin, TX, US • Posted 1 day ago • Updated 1 day ago

Full Time

Travel Required

On-site

Depends on Experience

Fitment

Dice Job Match Score™

⭐ Evaluating experience...

Job Details

Skills

SAP HANA

Summary

Role: EPM Engineer
Location: Austin, TX
Desired Skills: Agile | Program Management | Enterprise Warehouse Management
Years of Experience: 8 - 10

Client: Apple

Job Description
Must Have Technical/Functional Skills
• 10+ years of professional experience working within a product, project, or program management role.
• Broad experience working with Contact Center and/or e-Commerce systems and technologies (ex. payments/financing applications, order maintenance tools, workforce management applications, telephony/chat systems and infrastructure).
• Proven ability to communicate effectively and influence at all levels of an organization.
• Experience working in a hands-on role, with total ownership for driving initiatives in their portfolio. Demonstrated experience should include being an interface role between business and technical teams.
• Ability to understand and explain complex business processes, systems, and tools with a keen focus on upstream/downstream impact
• Highly experienced working in a global organization, where work may include a mix of regional or global scope and has familiarity and has used both Waterfall and Agile project management methodologies in their prior work experience.
• Experience with SAP (S4 HANA), awareness of AI application within a contact center environment, knowledge of Genesys routing solutions, order to cash processes, etc. are differentiating and desirable skillsets.
• PMP or Certified Scrum Master.
• Experience supporting or leading programs that implement generative AI and/or agentic capabilities within customer-facing or operational environments, including integration with existing enterprise systems and workflows
• Should be a technical and analytical problem solver, stitches between their work and the broader strategy, and demonstrates adaptability in their approach to solving problems.
• Prior Apple experience in Retail/eCom domain is preferred

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: PTPLpHtkHbcJfPL
Position Id: 8929474
Posted 1 day ago

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