Business Systems Analyst (MDM)

JOB TITLE: Business Systems Analyst (MDM)
JOB LOCATION: Quincy MA (3 Days Remote, 2 Days Onsite)
WAGE RANGE*: $70-$72/hr W2
JOB NUMBER: ITS77-EHS-FY26-BUSANALYST-026 MDM
12+ Months to Start
37.5 Hours per week

JOB DESCRIPTION:

The Commonwealth's Health and Human Services organizations support programs and services that promote the health, safety, and well-being of residents across Massachusetts. The Master Data Management (MDM) team provides shared-service capabilities that support identity resolution, golden record generation, cross-system validation, and publication of trusted data for downstream operational and analytic use.

The Commonwealth is seeking a highly skilled and collaborative candidate to fill the MDM Business Systems Analyst contract position. This role supports a high-demand shared-service MDM environment serving health and human services programs and partner organizations. The ideal candidate is experienced in requirements analysis, request decomposition, stakeholder engagement, documentation, and practical problem-solving across business and technical teams. In this role, you are comfortable helping translate urgent, incomplete, or over-specified requests into actionable work, while partnering with developers, program leadership, analytics, reporting, and data management teams to ensure work is routed and executed appropriately. This role will be expected to support intake and triage activities, contribute to requirements and light analysis work, assist with operational follow-up, and help establish better practices for MDM request management and delivery.

Detailed list of Job Duties and Responsibilities:

Lead intake discovery and request decomposition for new MDM related work, including clarifying the business problem, relevant systems, dependencies, and expected outcomes.

Partner with business stakeholders, developers, and program leadership to distinguish true MDM work from requests better served by analytics, reporting, or data management teams.

Gather, analyze, and document business, functional, and operational requirements for enhancements, fixes, integrations, and support activities of varying complexity.

Translate business requests into clear user stories, requirements notes, process flows, acceptance criteria, test scenarios, and implementation support artifacts as needed.

Support backlog readiness and estimation by helping frame scope, assumptions, risks, and dependencies in partnership with the program manager and technical team.

Contribute to production support and operational triage by helping investigate whether jobs ran, interfaces fired, or expected data movements occurred before escalating to engineering leads.

Perform basic data inquiry and validation using SQL or similar tools to support issue triage, request clarification, and solution validation.

Work with developers and sister teams to define how trusted MDM outputs should be published for downstream reporting and analytics use without turning MDM into the primary reporting team.

Assist with user acceptance testing, documentation review, defect triage, and validation of delivered solutions against requirements and business expectations.

Qualifications Minimum experience/skills:

3+ years of experience in business systems analysis, techno-functional analysis, data analysis, or a similar role supporting enterprise data, integration, or master data environments.

Experience gathering, documenting, and maintaining end-to-end requirements across business and technical stakeholders.

Experience working with highly sensitive healthcare or human services information and familiarity with HIPAA and other data privacy controls.

Basic SQL skills and comfort performing practical data inquiry to support issue triage, validation, and operational follow-up.

Experience translating business needs into structured functional requirements, user stories, acceptance criteria, and testing support materials.

Strong communication skills and comfort explaining or reframing requests for technical stakeholders, vendors, business consumers, and program leadership.

Experience supporting issue triage, defect management, user acceptance testing, or operational support in production environments.

Ability to work with teams independently in a high-demand environment with shifting priorities.

Preferred experience/skills:

Experience in healthcare payer, provider, Medicaid, human services, or public-sector data environments.

Experience supporting Master Data Management (MDM), identity resolution, golden record, reference data, or cross-system validation use cases.

Familiarity with cloud analytics and reporting ecosystems such as AWS, Snowflake, Tableau, or similar platforms.

Experience with service intake, request routing, operational triage, or managed-service style delivery practices.

Strong documentation and facilitation skills, especially in environments where business stakeholders may arrive with prescriptive solution ideas.

Experience supporting teams that work across multiple agencies, programs, or regulated data domains.

Equal opportunity employer as to all protected groups, including protected veterans and individuals with disabilities

* While an hourly range is posted for this position, an eventual hourly rate is determined by a comprehensive salary analysis which considers multiple factors including but not limited to: job-related knowledge, skills and qualifications, education and experience as compared to others in the organization doing substantially similar work, if applicable, and market and business considerations. Benefits offered include medical, dental and vision benefits; dependent care flexible spending account; 401(k) plan; voluntary life/short term disability/whole life/term life/accident and critical illness coverage; employee assistance program; sick leave in accordance with regulation. Benefits may be subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions. Benefits offered are in accordance with applicable federal, state, and local laws and subject to change at TCM's discretion.

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