MDM Business Systems Analyst

Location: Quincy MA

Description

Detailed list of Job Duties and Responsibilities:  

• Lead intake discovery and request decomposition for new MDM related work, including clarifying the business problem, relevant systems, dependencies, and expected outcomes.
• Partner with business stakeholders, developers, and program leadership to distinguish true MDM work from requests better served by analytics, reporting, or data management teams.
• Gather, analyze, and document business, functional, and operational requirements for enhancements, fixes, integrations, and support activities of varying complexity.
• Translate business requests into clear user stories, requirements notes, process flows, acceptance criteria, test scenarios, and implementation support artifacts as needed.
• Support backlog readiness and estimation by helping frame scope, assumptions, risks, and dependencies in partnership with the program manager and technical team.
• Contribute to production support and operational triage by helping investigate whether jobs ran, interfaces fired, or expected data movements occurred before escalating to engineering leads.
• Perform basic data inquiry and validation using SQL or similar tools to support issue triage, request clarification, and solution validation.
• Work with developers and sister teams to define how trusted MDM outputs should be published for downstream reporting and analytics use without turning MDM into the primary reporting team.
• Assist with user acceptance testing, documentation review, defect triage, and validation of delivered solutions against requirements and business expectations.  

Qualifications Minimum experience/skills:

• 3+ years of experience in business systems analysis, techno-functional analysis, data analysis, or a similar role supporting enterprise data, integration, or master data environments.
• Experience gathering, documenting, and maintaining end-to-end requirements across business and technical stakeholders.
• Experience working with highly sensitive healthcare or human services information and familiarity with HIPAA and other data privacy controls.
• Basic SQL skills and comfort performing practical data inquiry to support issue triage, validation, and operational follow-up.
• Experience translating business needs into structured functional requirements, user stories, acceptance criteria, and testing support materials.
• Strong communication skills and comfort explaining or reframing requests for technical stakeholders, vendors, business consumers, and program leadership.
• Experience supporting issue triage, defect management, user acceptance testing, or operational support in production environments. Ability to work with teams independently in a high-demand environment with shifting priorities. 

Preferred experience/skills:

• Experience in healthcare payer, provider, Medicaid, human services, or public-sector data environments.
• Experience supporting Master Data Management (MDM), identity resolution, golden record, reference data, or cross-system validation use cases.
• Familiarity with cloud analytics and reporting ecosystems such as AWS, Snowflake, Tableau, or similar platforms.
• Experience with service intake, request routing, operational triage, or managed-service style delivery practices.
• Strong documentation and facilitation skills, especially in environments where business stakeholders may arrive with prescriptive solution ideas.
• Experience supporting teams that work across multiple agencies, programs, or regulated data domains.