Description
We are looking for a Desktop Support Analyst to provide hands-on technical support for end users in Manawa, Wisconsin. This Long-term Contract position focuses on maintaining reliable workstation performance, resolving Microsoft and hardware-related issues, and delivering responsive service in a fast-paced environment. The ideal candidate brings strong troubleshooting ability, patience, and a customer-first approach while supporting a large user base and a variety of endpoint devices.
Responsibilities:
Provide day-to-day desktop support by diagnosing and resolving issues involving Microsoft applications, Windows 10 systems, laptops, workstations, and peripheral hardware.
Prepare and deploy equipment for new hires, including workstation setup, hardware configuration, and ensuring devices are ready for immediate use.
Perform desktop imaging and device provisioning activities to maintain consistent system builds across supported endpoints.
Track technology assets by assigning tags, updating inventory records, and documenting equipment distribution and service status.
Manage and respond to support requests through ServiceNow, ensuring tickets are accurately logged, updated, and resolved in a timely manner.
Support a high-volume end-user environment by delivering clear communication, practical solutions, and dependable technical assistance.
Assist with the upkeep and troubleshooting of mobile devices, including a shared fleet of iPads used across the organization.
Coordinate basic support for printers and related desktop peripherals to minimize disruption to daily operations.
Requirements
3+ years of experience in desktop support, technical support, or a similar end-user support role.
Demonstrated experience troubleshooting Microsoft products, Windows 10 environments, and common desktop software issues.
Strong hands-on knowledge of PC, laptop, printer, and workstation hardware, including setup and replacement tasks.
Experience with desktop imaging, device deployment, and hardware configuration for new user onboarding.
Familiarity with asset tracking practices and maintaining accurate equipment inventory records.
Experience using ServiceNow or a comparable ticketing platform to manage support requests.
Ability to deliver excellent customer service with patience, attention to detail, and professionalism in a demanding setting.
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
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All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
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Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
- Dice Id: rhalfint
- Position Id: 04620-0013426827
- Posted 6 hours ago
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