Help Desk/Desktop Support Analyst

Description

We are looking for a Help Desk/Desktop Support Analyst to join an engineering organization in Madison, Wisconsin on a Long-term Contract basis. This position focuses on delivering reliable day-to-day technical support for employees, resolving service requests efficiently, and maintaining a strong customer experience. The role is primarily onsite and offers the opportunity to work in a fast-paced environment supporting modern desktop systems, end-user applications, and hardware used across the business.

Responsibilities:
Provide frontline technical assistance for employees by diagnosing and resolving desktop, software, and access-related issues in a timely manner.
Manage incoming incidents and service requests through the ticketing platform, ensuring updates are documented clearly and priorities are handled appropriately.
Set up, image, deploy, and support Windows-based devices, including workstations and laptops used in an office environment.
Troubleshoot Microsoft 365 applications and assist users with common productivity tool issues involving Word, Excel, and related services.
Support printers, peripherals, and other endpoint hardware while helping maintain dependable operation of user equipment.
Assist with account access and directory-related tasks, including basic support within Active Directory and other enterprise systems.
Provide user support for business applications such as D365 and escalate more complex problems when needed.
Contribute to ongoing support efforts during periods of high ticket volume and help maintain service continuity across the team.

Requirements

At least 2 years of help desk, desktop support, or service desk experience in a detail-focused or educational setting.
Demonstrated ability to deliver strong customer service and communicate effectively with end users of varying technical skill levels.
Hands-on experience supporting Microsoft Windows environments, including Windows 10 or Windows 11 systems.
Familiarity with Microsoft 365 applications, especially Word and Excel, in an enterprise setting.
Working knowledge of basic troubleshooting for desktops, laptops, printers, and common hardware peripherals.
Experience handling and updating service desk tickets within a structured support process.
Exposure to Active Directory and user account support tasks.
Ability to work onsite in Madison, Wisconsin, five days per week at the start of the assignment.

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All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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