Description
We are looking for an experienced IT Manager/Director to oversee and optimize our organization's IT operations in Madison, Wisconsin. This is a contract-to-permanent position, offering a dynamic opportunity to lead teams, manage infrastructure, and drive IT strategies in the semi-conductor and electric component manufacturing industry. The ideal candidate will bring strong leadership skills and a comprehensive understanding of service desk management, security, and infrastructure.
Responsibilities:
Lead and manage the IT department, including service desk operations, infrastructure, and security protocols.
Oversee performance reviews and ensure alignment with organizational goals for IT staff.
Implement and maintain Active Directory, backup technologies, and Cisco systems to support business operations.
Manage cloud ERP systems, including QAD, and ensure seamless configuration management.
Develop and maintain vendor relationships to optimize technology solutions and cost efficiency.
Utilize Jira Service Desk and Confluence tools to streamline service desk ticketing and problem resolution.
Ensure superior customer service by fostering a responsive and efficient IT support environment.
Monitor and optimize IT hardware and software systems for peak performance.
Evaluate and manage talent pipelines within the IT team to support organizational growth.
Drive continuous improvement initiatives within IT operations and service delivery.
Requirements
Proven experience in IT management or leadership roles within a technical environment.
Strong knowledge of Active Directory, Cisco technologies, and backup systems.
Expertise in cloud ERP systems, such as QAD, and configuration management.
Proficiency with Jira Service Desk, Confluence, and other Atlassian tools.
Demonstrated ability to oversee service desk operations and manage ticketing systems.
Skilled in vendor management and fostering effective partnerships.
Excellent communication and customer service skills to support internal and external stakeholders.
Familiarity with performance review processes and talent development within IT teams.
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use and Privacy Notice.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
- Dice Id: rhalfint
- Position Id: 04620-0013413174
- Posted 14 hours ago
Never miss an opportunity! Create an alert based on the job you applied for.