End User Specialist

Description
Our client is a leading wealth management firm headquartered in St. Pete FL. Their End User Services organization is growing due to growth of financial advisors across the business. They need to bring on 3 additional End User Support Analysts to their tier 2 team. This team is focused more on hardware and higher level issues.
DESCRIPTION Provides advanced level telephone and on-site end-user support for hardware installations and software applications. Uses knowledge and experience to perform a variety of tasks requiring in-depth analysis and evaluation in making decisions and recommending solutions. Extensive contact with internal customers is required to identify, research, and resolve problems. RESPONSIBILITIES Installs, configures, troubleshoots, and resolves problems on a wide variety of commercial off the shelf (COTS) and proprietary software via telephone/remote control access and occasional on-site support. Monitors the call tracking system for new Incidents and Requests in addition to troubleshooting and resolving client issues per service level agreements. Provides detailed documentation of activity in the call tracking system. Communicates technical information to a non-technical audience. Assists clients with the installation of corporate standard software images. Stays abreast of, and complies with, company and department policies and procedures as related technology and end-user support. Effectively communicates to clients, peers, and management any system issues that affect the quality or reliability of supported systems. Documents product problems and their resolutions in a knowledge database for future reference. Participates in testing new product releases and\or enhancements. Leads or participates in projects requiring cross functional coordination.
Skills
desktop, windows 10, troubleshooting, support, customer service, hardware, technical support
Top Skills Details
desktop,windows 10,troubleshooting,support,customer service,hardware,technical support
Additional Skills & Qualifications
Will be doing End User Support for RJF on the following.
ServiceNow / GoToAssist / Proprietary Software / Chrome / VPN F5 and Global Protect / Office 365 and Exchange Online.
Supporting on-domain and off domain end users.
Hardware Break-Fix, with warranty replacements through HP.
Software Installation and Support
Onboarding of New Associates
PC Setups, and PC replacements, completing back-up and restores of data, and reinstalling software.
Candidates need to be local to the greater Tampa bay area to work a Hybrid onsite model of two dasy per week, no full remote at this time
Role is straight contract only at this time.
End User Support contractors in this specific group will be issued RJ assets/laptops, for their contract engagement.
the new hybrid onsite work style for this group has changed to a minimum of 11 days per month working onsite, no exceptions to this new policy for End User Support contractors and the policy will be enforced by IT leadership. local candidates only.
The core working hours for these roles are M-F from 9am to 6pm daily.
Job Type & Location
This is a Contract position based out of St. Petersburg, FL.
Pay and Benefits
The pay range for this position is $30.00 - $34.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a hybrid position in St. Petersburg,FL.
Application Deadline
This position is anticipated to close on Mar 13, 2026.
>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.