Job Description Everforth ECS is seeking a IT Operations Lead [Tier 3] - Senior to work in Fairfax, Virginia. Please Note: This position is contingent upon contract award. Responsibilities - Lead Tier 3 operational support activities for enterprise infrastructure and network services.
- Serve as the primary escalation point for complex incidents, ensuring timely resolution.
- Coordinate and manage cross-domain troubleshooting initiatives.
- Validate root cause analyses and develop remediation plans for recurring issues.
- Supervise and mentor Tier 3 technicians, ensuring compliance with operational procedures.
- Monitor and report on performance trends to infrastructure leadership.
- Collaborate with network, cybersecurity, and engineering teams to enhance service resilience.
- Ensure adherence to service-level objectives and operational standards.
- Analyze incident patterns to recommend infrastructure improvements.
Required Skills Required Qualifications - Clearance: Secret Eligible required
- S. Citizenship required
- DoD 8140.03 Compliance: DoD Cyber Workforce Framework (DCWF) Work Role 411-Technical Support Specialist at the Advanced proficiency level
- Certifications (one or more required): SecurityX / CASP+, CCNP Security, CISA, FITSP-O, GICSP, SSCP
- Education: Masters or Ph.D in [Computer Science, Cybersecurity, Data Science, Information Systems, Information Technology, Software Engineering]
- Minimum of 8-10 years of progressive experience in DoD or Federal IT operations.
- Proven expertise in managing Tier 3 support for infrastructure and network services.
- Experience in supervising technical teams and ensuring procedural compliance.
- Ability to effectively coordinate with diverse technical teams to achieve mission objectives.
- Strong analytical skills for performance trend analysis and incident management.
Desired Skills Desired Qualifications - Clearance: Active Secret preferred
- Familiarity with ARNG or similar DoD environments.
- Experience with enterprise IT infrastructure and cybersecurity practices.
- Strong leadership skills in a high-stakes, mission-critical environment.
- Knowledge of SIPRNet operations and classified network management.
- Experience with emergency response and mobilization readiness operations.
ECS Federal LLC is an equal opportunity employer and does not discriminate or allow discrimination on the basis any characteristic protected by law. All qualified applicants will receive consideration for employment without regard to disability, status as a protected veteran or any other status protected by applicable federal, state, or local jurisdiction law.
Everforth ECS is the federal segment of
Everforth , a $4B global organization with over 10,000 employees. Our nearly 3,500 professionals deliver advanced technology solutions in data and AI, cybersecurity, and enterprise transformation, serving defense, intelligence, and federal civilian agencies.
Our work powers mission-critical outcomes, strengthens technology partnerships, and creates meaningful opportunities for our people. We are defined by a commitment to excellence in delivery, a culture of innovation, and an environment where talent can thrive and grow.
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