GovCIO is currently hiring for a
ServiceNow Certified Technical Architect to lead the architecture, design, and implementation of an enterprise-scale ServiceNow CMDB solution for the U.S. Coast Guard (USCG). This technical role focuses on driving platform governance, mapping complex federal requirements to platform capabilities, and providing hands-on technical leadership across multiple platform areas. This is a remote position.
ResponsibilitiesThe ServiceNow Certified Technical Architect (CTA) will lead the architecture, design, and implementation of enterprise-scale ServiceNow solutions in support of a USCG program. This role provides hands-on technical leadership and implementation across multiple platform areas including ITSM, ITOM and ITAM with a primary focus on CMDB implementation.
- Lead the architecture, design, implementation, tuning, and troubleshooting of the ServiceNow CMDB
- Develop models and architectural guidelines..
- Identify and translate and business requirements into architectural blueprints
- Work directly with business stakeholders to identify, analyze, and map requirements to ServiceNow capabilities.
- Serve as the technical SME for IT Service Management (ITSM), IT Operations Management (ITOM), IT Asset Management (ITAM), CMDB and CSDM.
- Design and implement integrations using Integration Hub, REST APIs, and custom spokes.
- Lead platform governance, ensuring alignment with best practices and federal security standards.
- Guide developers and administrators on technical design, configuration, and implementation.
- Produce and maintain technical design documentation, architectural diagrams, and configuration standards.
- Work closely with Program Managers, Product Owners, and Stakeholders to support roadmap planning, backlog refinement, and solution delivery.
- Professional Attributes
- Excellent interpersonal, communication, and organizational skills
- Ability to work collaboratively in agile team environments and directly with customers
- Self-starter who can work independently with minimal oversight
- Flexible and dependable, able to adapt to program needs
- Ability to quickly learn new technologies and products
QualificationsHigh School Degree with 12+ years of IT experience (or commensurate experience)
Required Skills & Experience - Certifications: ServiceNow Certified Technical Architect (CTA).
- 8+ years of experience with ServiceNow architecture, configuration, workflow development, and platform enhancements.
- 8+ years of experience implementing CMDB configuration, integration, tuning, and troubleshooting.
- Deep understanding of overall ServiceNow platform architecture.
- Technical expertise using ServiceNow App Engine Studio, Flow Designer, Integration Hub, Predictive Intelligence.
- Strong working knowledge of CMDB and CSDM.
- Extensive hands-on ServiceNow scripting experience to implement and resolve issues with:
- Discovery Probes to force the correct pattern
- Discovery Patterns to address pattern issues
- ETL of Service Graph Connectors
- Handling additional fields added to a data pull from a management system (such as Tanium) and updating the service graph connector to handle new fields
- Updating identification rules to eliminate duplicate values
- Updating reconciliation rules to prevent certain fields from changing (serial number, model)
- Demonstrated ServiceNow integration experience with several of the following Service Graph Connectors:
- SCCM
- Tanium
- Solar Winds
- Dynatrace
- Active Directory
- MS Intune
- Azure
- AWS
- Cisco Intersight
- Implementation of Cloud-based discovery schedules
- Implementation of Network-based discovery schedules
- Ability to build custom REST API integration into ServiceNow from other management systems
- Experience establishing and executing platform governance
- Experience with Agile, DevOps, and CI/CD pipelines integrated with ServiceNow.
Clearance Required: Active Secret Clearance
Preferred Skills & Experience - Prior experience supporting U.S. Coast Guard (USCG) or Department of Homeland Security (DHS) enterprise platform modernization programs.
- Advanced professional attributes including working collaboratively in agile teams, working independently with minimal oversight, and communicating with customers.
- Advanced certifications such as ServiceNow Certified System Administrator (CSA) or ServiceNow Certified Application Developer (CAD).
- Advanced knowledge of DoD 8570 Baseline Security standards, holding credentials such as Security+ CE, SSCP, CND, or CCNA Security.
Posted Salary RangeUSD $150,000.00 - USD $220,000.00 /Yr.
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