Desktop Support Technician

Frankfort, KY, US • Posted 9 days ago • Updated 7 hours ago
Full Time
On-site
Fitment

Dice Job Match Score™

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Job Details

Skills

  • Repair
  • Microsoft Windows
  • IT Operations
  • Management
  • Workflow
  • IT Infrastructure
  • Computer Networking
  • ServiceNow
  • Remote Support
  • Customer Service
  • Communication
  • Issue Tracking
  • Computer Hardware
  • Network

Summary

Overview:

Quantam Solutions provides IT solutions and consulting for various clients. We offer competitive hourly wages, health benefits, paid time off, and a 401(k) plan. We are currently seeking a Desktop Support Technician.

JOB DESCRIPTION:

We're seeking a knowledgeable Desktop Support Technician with a high aptitude for customer service. Candidate will work on installation, troubleshooting, and repair of devices in a windows-based environment.

RESPONSIBILITIES:

  • Provide desktop support and troubleshoot software issues to ensure smooth IT operations.
  • Demonstrate excellent customer service by addressing inquiries and resolving technical problems promptly.
  • Utilize ServiceNow platform for ticket management and efficient workflow.
  • Apply computer skills to assist in network configurations and IT infrastructure maintenance.

PREFERRED SKILLS:

  • IT experience as a Desktop Support technician with experience diagnosing and resolving technical issues with hardware and software systems, providing general desktop support.
  • Well-versed in computer systems and be able to set up hardware, install and configure software.
  • Basic networking troubleshooting skills.
  • Reliable attendance.
  • Excellent customer service and communication skills.
  • Computer equipment configuration, setup, and installation.
  • Experience in ticketing software (preferably ServiceNow).
  • Hardware and software experience.
  • Must maintain a valid driver's license.

Skills:

Desktop Support,Customer Service,Communication Skills,Computer Configuration,Computer Set Up,Computer Installation,Ticketing Software,Hardware,Software,Network Troubleshooting
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: 10280509
  • Position Id: f626ca86b9d4bbe003dbca566b5e7a25
  • Posted 9 days ago
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