Job Title: ServiceNow IT Asset Management & CMDB Specialist
Location: Remote,
Duration: Duration- 12+ months
We're looking for a hands-on ServiceNow CMDB and Discovery specialist to lead a project to clean up and improve the accuracy of IT asset data in ServiceNow. This is the single point of contact for the engagement you'll own the work end to end, from the initial assessment through remediation, and report status directly to the client each week. You'll work closely with the client's Infrastructure, Network, Security, Procurement, and Support teams.
This is a delivery role, not an advisory one. You should be comfortable getting into the platform and doing the work yourself.
What You'll Do
Run an initial assessment of the current CMDB and asset data find the gaps, duplicates, inconsistencies, and quality issues.
Build and execute a remediation roadmap covering processes, data sources, tooling, and integrations.
Set up and tune ServiceNow Discovery MID Servers, probes, and patterns to populate the CMDB accurately.
Get the Identification & Reconciliation (IReconciler) rules right so conflicting data sources resolve cleanly.
Build out and maintain the CMDB/CSDM structure.
Partner with Infrastructure, Network, Security, Procurement, and Support to validate asset ownership, lifecycle status, and configuration accuracy across desktops (physical and virtual), servers (physical and virtual), network equipment, and other tracked IT assets.
Drive the overall project and provide clear weekly status updates.
Required Skills & Experience
ServiceNow Certified System Administrator (CSA) required.
Strong, proven hands-on experience with ServiceNow CMDB, Discovery, MID Servers, and CMDB/CSDM.
Demonstrated ability to analyze and tune Discovery probes and patterns.
Working knowledge of Identification & Reconciliation (IReconciler) rules.
Real experience cleaning up and improving CMDB and asset data at enterprise scale not just classroom knowledge.
Strong Excel skills, including formulas, for working with large data sets.
Strong written and verbal communication; able to run status calls and coordinate across multiple teams.
Reliable overlap with US business hours.
Attention to detail and the ability to drive a project independently.
Nice to Have ServiceNow CIS Discovery and/or CIS Data Foundations (CMDB and CSDM) certifications. Experience with Asset Management / Hardware Asset Management (HAM). Experience with other asset tools Intune, Kaseya, Flexera. ServiceNow CIS Service Mapping or CIS Event Management.
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