Service Delivery Analyst

Service Delivery Analyst - Contract - San Antonio, TX - $55.00 - $62.00/hr.

The final salary or hourly wage, as applicable, paid to each candidate/applicant for this position is ultimately dependent on a variety of factors, including, but not limited to, the candidate's/applicant's qualifications, skills, and level of experience as well as the geographical location of the position.

Applicants must be legally authorized to work in the United States. Sponsorship not available.

Our client is seeking a Service Delivery Analyst in San Antonio, TX.

Role Description

Seeking a high performing professional to fill a Payroll Service Delivery Analyst role supporting the Overseas Military Banking Program (OMBP). In this dynamic and fast-paced environment, you will partner and collaborate with managers and team members to reach organizational objectives while applying payroll solutions in a proactive manner. The ability to build relationships, exercise good judgment, and work across multiple time zones in a global environment is critical in this role.
Under supervision of the Payroll Supervisor and Payroll Manager, the Payroll Service Delivery Analyst will ensure accurate processing and recording of the OMBP's payroll, provide timely and accurate financial information, daily data entry, and perform related work as required such as writing procedures and improving processes.
This role requires a knowledgeable payroll analyst who will manage all processes relating to payroll and benefits in USD and foreign currency. Must be able to use payroll accurately and efficiently and be good with numbers and can be trusted with sensitive information. In this role, payroll is calculated and transmitted for employees with different employment classifications. The Payroll Service Delivery Analyst is responsible for balancing the payroll and documenting all transactions related to an employee's wages, including any payments or credits for hourly pay, premiums, bonuses, reimbursements, etc. They also record how much each employee earns and make updates when they receive raises. The Payroll Analyst will produce regular and ad hoc payroll reports for management. They also communicate with employees about any discrepancies in their pay. They use multiple systems and payroll software features to process payroll.

Managing end-to-end payroll processing for employees
Understand all aspects of payroll in regard to payroll laws and regulations
Manage workflow to ensure all payroll transactions are processed timely and accurately
Provide excellent customer service to employees in the areas of compensation, taxes, how to clock in/out, and how to request time off in a timely manner
Supporting management to improve Payroll processes
Educate teammates on payroll and timekeeping, policy, processes, and practices to ensure effective execution
Perform daily payroll operations
Perform updates to payroll-related data and manage overall payroll workflow
Ensure timely processing of all new hires, promotions, and terminations
Analyze and audit payroll data for accuracy of posting, including intercompany transactions
Prepare journal entries related to payroll and benefits and record timely and accurately
Execute time and attendance processing and interface with payroll applications
Calculation and distribution of reports
Process garnishment payments
Complete employment verifications and unemployment insurance information requests
Process 940/941 tax forms (US) and P45/60 tax forms (UK)
Process accurate and timely year end reporting (W-2, W-2c, P60)
Develop ad hoc financial and operational reporting as needed
Other assigned duties

Skills & Requirements

3-5 years' experience as a Payroll Processor or similar role
Solid understanding of accounting fundamentals, best payroll practices and demonstrated ability utilizing systems, tools, and procedures to accomplish the job
Strong Knowledge of U.S. federal, state regulations
Detail-oriented
Able to deal with difficult, sensitive, and confidential information
Ability to manage a high volume of work under tight service delivery deadlines
Excellent customer service skills
Strong interpersonal (verbal and written) communication skills
Strong organizational, time management, and prioritization abilities
Strong PC knowledge including proficiency in Excel
Team player yet a self-starter and self-motivated individual; assertive in maintaining confidentiality
Associate's degree in accounting, Fundamental Payroll Certification (FPC), or Certified Payroll Professional (CPP)
Working knowledge of ADP Workforce Now Payroll and Time & Attendance desired but not required
Working knowledge of ADP iHCM, UK employment and tax law
Experience working with military personnel, especially overseas
Human Resources knowledge in Recruiting, Benefits, Employee Relations desired but not required
3-5 years exp in similar role (preferably 5+)
accounting, payroll
tax forms
ADP tools

Benefits/Other Compensation

This position is a contract/temporary role where Hays offers you the opportunity to enroll in full medical benefits, dental benefits, vision benefits, 401K and Life Insurance ($20,000 benefit).

Why Hays?

You will be working with a professional recruiter who has intimate knowledge of the industry and market trends. Your Hays recruiter will lead you through a thorough screening process in order to understand your skills, experience, needs, and drivers. You will also get support on resume writing, interview tips, and career planning, so when there's a position you really want, you're fully prepared to get it.

Nervous about an upcoming interview? Unsure how to write a new resume?

Visit the Hays Career Advice section to learn top tips to help you stand out from the crowd when job hunting.

Hays is committed to building a thriving culture of diversity that embraces people with different backgrounds, perspectives, and experiences. We believe that the more inclusive we are, the better we serve our candidates, clients, and employees. We are an equal employment opportunity employer, and we comply with all applicable laws prohibiting discrimination based on race, color, creed, sex (including pregnancy, sexual orientation, or gender identity), age, national origin or ancestry, physical or mental disability, veteran status, marital status, genetic information, HIV-positive status, as well as any other characteristic protected by federal, state, or local law. One of Hays' guiding principles is 'do the right thing'.
We also believe that actions speak louder than words.
In that regard, we train our staff on ensuring inclusivity throughout the entire recruitment process and counsel our clients on these principles. If you have any questions about Hays or any of our processes, please contact us.

In accordance with applicable federal, state, and local law protecting qualified individuals with known disabilities, Hays will attempt to reasonably accommodate those individuals unless doing so would create an undue hardship on the company. Any qualified applicant or consultant with a disability who requires an accommodation in order to perform the essential functions of the job should call or text .

Drug testing may be required; please contact a recruiter for more information.

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