Salesforce Service Cloud Consultant

Coppell, TX, US • Posted 21 hours ago • Updated 21 hours ago

Contract W2

Contract Corp To Corp

On-site

Depends on Experience

Fitment

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Skills

Acceptance Testing
Cloud Computing
Collaboration
Customer Support
Management
Salesforce.com
Testing
User Experience
Workflow

Summary

We are looking for Salesforce Service Cloud Consultant for our client in Coppell, TX

Job Title: Salesforce Service Cloud Consultant

Job Location: Coppell, TX

Job Type: Contract

Job Description:

Responsibilities:

Work with business and support teams to understand service requirements.
Configure and customize Salesforce Service Cloud features.
Design solutions using Cases, Omni Channel, CTI, Lightning Console, Knowledge.
Implement workflows, automation, and service processes.
Ensure best practices for user experience, performance, and security.
Support testing, UAT, deployment, and post go live support.
Collaborate with integration and platform teams as needed.

Required Skills And Experience:

Strong experience with Salesforce Service Cloud.
Hands on knowledge of case management and customer support processes
Experience with Lightning Experience.
Basic understanding of integrations (REST APIs, CTI, email to case).
Ability to communicate effectively with business stakeholders.

Certifications (Preferred):

Salesforce Administrator.
Salesforce Service Cloud Consultant.
Salesforce Platform App Builder.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 10516350
Position Id: TX_SCLT_0302
Posted 21 hours ago

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Salesforce Service Cloud Consultant

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