We are looking for Senior ServiceNow SPM Developer - Remote / Telecommute for our client in Cary, NC
Job Title: Senior ServiceNow SPM Developer - Remote / Telecommute
Job Location: Cary, NC
Job Type: Contract
Pay Range: $47.00hr - $52.00hr
Job Overview:
As a Senior ServiceNow Developer specializing in Strategic Portfolio Management (SPM) and Service Development, the candidate will play a pivotal role in designing, developing, and optimizing enterprise solutions on the ServiceNow platform for healthcare clients. This position is crucial for enabling effective portfolio, program, and project management, thereby streamlining healthcare delivery, improving investment decisions, and enhancing operational transparency and outcomes. The successful candidate will leverage technical acumen and industry experience to build scalable, innovative solutions that impact both clinical and administrative processes.
STRATEGIC PORTFOLIO MANAGEMENT (SPM):
- Configure and develop ServiceNow SPM modules, including Demand Management, Project & Program Management, Resource Management, Portfolio Planning, Agile, and Application Portfolio Management (APM).
- Facilitate portfolio alignment and execution for healthcare initiatives such as clinical application deployments, digital health platforms, and infrastructure enhancements.
- Implement financial tracking and cost transparency (CAPEX/OPEX) using Investment Funding and portfolio financial management tools.
- Optimize resource capacity and allocation across IT and healthcare delivery teams using advanced resource planning capabilities.
- Develop interactive dashboards, reports, and KPIs to monitor portfolio health, financial performance, and resource utilization.
SERVICE DEVELOPMENT; AUTOMATION:
- Design and build custom scoped applications to automate healthcarespecific workflows (e.g., credentialing, equipment tracking, internal service requests).
- Build and maintain intuitive Service Portals with userfriendly interfaces for clinicians and administrative stakeholders.
- Create and enhance Service Catalog items, leveraging Flow Designer to implement complex approval and fulfillment workflows.
- Develop and maintain process automations using Flow Designer, business rules, client scripts, UI policies, and custom data tables.
PLATFORM INTEGRATION:
- Support seamless integrations between ServiceNow SPM and ITSM, HR, ERP, and financial systems.
- Collaborate with business process consultants and functional teams to translate requirements into robust technical solutions.
- Participate actively in release management, solution testing, platform upgrades, and governance activities.
- Ensure adherence to ServiceNow best practices, design standards, and performance optimization protocols.
Requirements:
- 10+ years of hands-on experience in ServiceNow development, with a focus on SPM/PPM modules.
- Proven expertise in Service Portal development, Widget creation, Scoped Applications, and Flow Designer.
- Proficiency in JavaScript, Glide API, ServiceNow data modeling, and platform administration.
- Strong knowledge of project, portfolio, financial, and resource management principles, especially within healthcare or regulated environments.
- Experience working in Agile or SAFe (Scaled Agile Framework) delivery models.
- Excellent analytical and problem-solving skills with meticulous attention to detail.
- Ability to thrive in consulting or managed service settings, collaborating with cross-functional and client teams.
- Bachelor s degree in Computer Science, Information Technology, or related discipline (or equivalent experience).
OTHER REQUIREMENTS:
- ServiceNow Certified System Administrator (CSA) and Certified Implementation Specialist Strategic Portfolio Management (CIS-SPM) certifications.
- Experience integrating ServiceNow with ERP or financial systems.
- Exposure to ITSM and/or HR modules within ServiceNow.
- Prior experience delivering solutions in healthcare or highly regulated industries.
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Benefits
Our Benefits Include:
- Medical, Dental, and Vision Insurance
- 401(k) Retirement Plan
- Health Savings Account (HSA)
- Disability Insurance (Short-Term and Long-Term)
- Life and AD&D Insurance
- Paid Sick Leave (where required by applicable state or local law)
- Supplemental Insurance Plans
- Identity Theft Protection
- Pet Insurance
- Employee Wellness Programs
- Employee Assistance Program (EAP)
- Career Growth and Professional Development Opportunities
Disclaimer: Benefits eligibility, accrual rates, and usage limits may vary based on employment status, length of service, and work location. Paid Sick Leave is provided in strict accordance with applicable state and municipal mandates. Cynet Systems Inc. reserves the right to modify, amend, or terminate any benefit plans at any time in accordance with applicable laws.
About Cynet Systems
Founded in 2010 and headquartered in the Washington, DC metro area, Cynet Systems Inc. is a leading technology staffing and workforce solutions company serving Fortune 500 companies, government agencies, and enterprise organizations across the United States and Canada. We deliver agile, scalable talent solutions across IT, engineering, life sciences, clinical, and professional staffing, powered by a high-performing recruitment engine operating across North America and Asia.
As a nationally and locally certified Minority Business Enterprise (MBE), Cynet Systems is committed to helping organizations build high-performing teams while empowering professionals to grow rewarding careers. Our organization is certified to ISO 9001, ISO 14001, ISO 27001, and SOC 2 Type II standards, reflecting our commitment to quality, security, operational excellence, and customer success.
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