Manager, IT Gaming Systems

Cheyenne, WY, US • Posted 3 hours ago • Updated 3 hours ago
Full Time
On-site
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Job Details

Skills

  • IT Consulting
  • IT Operations
  • Incident Management
  • Vendor Management
  • System Administration
  • Microsoft Windows Server
  • SQL
  • Computer Networking
  • Active Directory
  • Application Support
  • Database
  • Problem Solving
  • Conflict Resolution
  • Hospitality
  • Data Retention
  • Microsoft SSRS
  • ITIL
  • CompTIA
  • Microsoft
  • Cisco
  • Supervision
  • Technical Support
  • Marketing
  • Finance
  • Leadership
  • Auditing
  • Regulatory Compliance
  • Access Control
  • Change Management
  • Documentation
  • Interfaces
  • Network
  • Cyber Security
  • Change Control
  • Microsoft Windows
  • Management
  • Service Level
  • Reporting
  • IT Management
  • Training
  • Technical Direction
  • Communication
  • Accountability
  • Operational Excellence
  • Law

Summary

  • JOB-7739
  • Manager, IT Gaming Systems
  • Cheyenne, Wyoming
  • Permanent
  • Link Technologies (LinkTechConsulting.com), a Las Vegas-based IT consulting firm, is currently seeking a Manager, IT Gaming Systems to join our team for a contract opportunity in Cheyenne, WY.

    Required Qualifications

    • 5+ years of progressive IT experience, including support of enterprise applications, casino systems, gaming systems, or hospitality technology environments.
    • Experience supporting casino or gaming operations, including slot systems, player tracking systems, kiosks, loyalty systems, gaming interfaces, or related platforms.
    • Strong understanding of IT operations, incident management, change control, vendor management, and systems administration practices.
    • Working knowledge of Microsoft Windows Server, SQL databases, networking fundamentals, Active Directory, and application support.
    • Ability to troubleshoot complex application, interface, network, database, and infrastructure issues in a production environment.
    • Experience coordinating with vendors, regulatory teams, business stakeholders, and technical teams.
    • Strong documentation, communication, prioritization, and problem-solving skills.
    • Ability to work in a fast-paced, 24/7 gaming or hospitality environment where system availability is critical.


    Preferred Qualifications

    • Experience with gaming platforms such as IGT (Preferred), Aristocrat/Oasis, Konami, Everi, ATI, TITO-related systems, kiosks, or similar casino technology platforms.
    • Experience supporting multi-property or multi-jurisdiction gaming environments.
    • Knowledge of gaming regulatory requirements, audit practices, data retention expectations, and system access controls.
    • Experience with SQL reporting, data extracts, system integrations, APIs, or vendor-hosted applications.
    • ITIL, CompTIA, Microsoft, Cisco, or gaming technology certifications preferred.
    • Prior supervisory, lead, or management experience within an IT support or applications environment.


    Essential Duties and Responsibilities

    • Manage daily support and administration of gaming systems, including slot management systems, player tracking, loyalty platforms, kiosks, bonusing, reporting interfaces, and related applications.
    • Ensure gaming systems remain available, secure, properly monitored, and aligned with operational requirements.
    • Partners with gaming operations, slot operations, marketing, finance, compliance, and property leadership to support business needs and resolve technology issues.
    • Serve as the primary escalation point for gaming system incidents, outages, performance issues, and vendor-related support needs.
    • Coordinate system upgrades, patches, configuration changes, conversions, integrations, and new gaming technology deployments.
    • Support regulatory, audit, and compliance requirements related to gaming systems, access controls, change management, system logging, and documentation.
    • Maintain accurate documentation of gaming systems, interfaces, vendor contacts, support procedures, configurations, and troubleshooting steps.
    • Work with infrastructure, network, cybersecurity, and application teams to ensure gaming systems are properly integrated, backed up, secured, and monitored.
    • Establish and follow change control procedures for gaming system updates, maintenance windows, and production changes.
    • Coordinate with third-party vendors to manage support cases, project deliverables, system enhancements, and service level expectations.
    • Provide operational reporting to IT leadership on system health, open issues, project status, risks, and recommended improvements.
    • Lead or support technology projects involving gaming systems, casino applications, kiosks, player loyalty systems, integrations, and property expansions.
    • Provide guidance, training, and technical direction to IT team members supporting gaming systems and casino operations.
    • Promote a service-driven IT culture focused on proactive monitoring, timely communication, accountability, and operational excellence.


    Link Technologies is an equal opportunity employer. All qualified applicants will receive consideration for employment without discrimination based on race, color, religion, sex, gender identity/expression, sexual orientation, national origin, protected veteran status, disability, or any other factors protected by law.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: linktech
  • Position Id: JOB-7739
  • Posted 3 hours ago

Company Info

About Link Technologies

Founded in 2000, Link Technologies is a certified SDB, DBE, WOSB, and 8(a) Graduate company delivering customized IT and cybersecurity solutions to top commercial, government and hospitality clients. Specializing in infrastructure development, PCI compliance, QSA audits, and end-to-end project management, Link Technologies provides cost-effective, scalable solutions that align with their core values: Client Focus, Quality, and Satisfaction.

 

Link Technologies provides highly qualified professionals to take care of evolving client need in an industry with rigorous standards, enabling organizations to focus on what matters most: their core business. We operate our own fully managed Network Operations Center (NOC) and Security Operations Center (SOC), providing around-the-clock monitoring, SIEM services, and Tier 1 & 2 Help Desk support—all managed in-house to ensure quality, accountability, and rapid response.

 

Quality isn’t an add-on: it’s a standard. At Link Technologies, we believe every engagement, no matter how complex, should be executed with precision and consistency. The Link Technologies team is committed to delivering exceptional results the first time, every time. This commitment to quality is the foundation of our continued success and the driving force behind everything we do

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