PC Replacement Technicians

Denver Metropolitan Area, CO, US • Posted 19 hours ago • Updated 14 hours ago
Full Time
On-site
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Job Details

Skills

  • IT Consulting
  • System Imaging
  • Data Migration
  • Communication
  • SaaS
  • Laptop
  • PXE
  • Network
  • Printers
  • Training
  • Computer Hardware
  • Inventory
  • Technical Support
  • Customer Service
  • Tablet
  • Microsoft Windows
  • Microsoft Office
  • Application Service Management
  • ServiceNow
  • ITIL
  • Problem Management
  • Collaboration
  • Cross-functional Team
  • Organizational Skills
  • Attention To Detail
  • Management
  • Microsoft SCCM
  • Criminal Justice
  • Security Clearance
  • Law

Summary

  • JOB-7758
  • PC Replacement Technicians
  • Denver Metropolitan Area, CO
  • Link Technologies

    Link Technologies (LinkTechConsulting.com), a Las Vegas based IT consulting firm, is currently seeking three (3) PC Replacement Technicians to join our team.

    Key Responsibilities

    We are seeking three (3) skilled and motivated PC Replacement Technicians to join a high-performing team of IT professionals. Responsibilities to include replacement Desktop and Laptop computers with accessories including imaging, software installation, user data migration, configuration, asset tracking, deployment, and post-deployment support. The ideal candidate will possess strong technical expertise and excellent communication skills. Key responsibilities include, but are not limited to:

    • Troubleshooting complex hardware and desktop/SaaS software issues
    • Imaging, replacing, and installing laptops
    • Providing responsive, customer-focused technical support across a range of environments Roles and Responsibilities
    • Installs, upgrades, troubleshoots, and maintains endpoint hardware and software
    • Image computers, install applications using in-house tools (SCCM / PXE boot)
    • Responds to calls, chats, service tickets, and dispatched requests for technical support
    • Diagnoses and fixes endpoint network, software, and hardware issues
    • Install and troubleshoot hardware, peripherals (printers, headsets, monitors, webcams, etc.)
    • Communicates with users on proper computer uses and policies utilizing excellent customer service skills
    • Provides ad-hoc training to users and groups on hardware and software systems
    • Works with other IT teams on complex Incident and Request resolutions
    • Maintains computerized inventory of computer equipment through our support platform
    • Creates and maintains Knowledge-Based articles for support
    • Accurately records, updates, and documents requests using ServiceNow, and any other duties as assigned by the organization
    • Performs all other necessary tasks related to IT Support of the respective agencies and supported locations


    Required Skills and Experience

    • Have a very strong customer service disposition with solid knowledge of multiple pc and tablet platforms
    • Be a strong communicator and detail oriented
    • Experience supporting Windows 11
    • Experience supporting Microsoft Office 365
    • Experience working in an operational environment with interaction with infrastructure, applications, service management, senior management, and agency/business representatives
    • ServiceNow experience
    • Experience and knowledge in ITIL process handling incident, change and problem management
    • Independent self-starter able to collaborate actively with others in a cross-functional team
    • Excellent organizational skills and attention to detail, ability to meet deadlines and manage priorities
    • SCCM experience a plus
    • Can lift equipment up to 50 lbs.
    • License/Certifications: Must obtain Criminal Justice Information Services (CJIS) clearance within 30 days of start date


    Link Technologies is an equal opportunity employer. All qualified applicants will receive consideration for employment without discrimination based on race, color, religion, sex, gender identity/expression, sexual orientation, national origin, protected veteran status, disability, or any other factors protected by law.

    • Corporate Headquarters: 9505 Hillwood Drive, Suite 150, Las Vegas, NV 89134 | Phone: | Fax: Locations in: Denver, CO, and Phoenix, AZ
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: linktech
  • Position Id: JOB-7758
  • Posted 19 hours ago

Company Info

About Link Technologies

Founded in 2000, Link Technologies is a certified SDB, DBE, WOSB, and 8(a) Graduate company delivering customized IT and cybersecurity solutions to top commercial, government and hospitality clients. Specializing in infrastructure development, PCI compliance, QSA audits, and end-to-end project management, Link Technologies provides cost-effective, scalable solutions that align with their core values: Client Focus, Quality, and Satisfaction.

 

Link Technologies provides highly qualified professionals to take care of evolving client need in an industry with rigorous standards, enabling organizations to focus on what matters most: their core business. We operate our own fully managed Network Operations Center (NOC) and Security Operations Center (SOC), providing around-the-clock monitoring, SIEM services, and Tier 1 & 2 Help Desk support—all managed in-house to ensure quality, accountability, and rapid response.

 

Quality isn’t an add-on: it’s a standard. At Link Technologies, we believe every engagement, no matter how complex, should be executed with precision and consistency. The Link Technologies team is committed to delivering exceptional results the first time, every time. This commitment to quality is the foundation of our continued success and the driving force behind everything we do

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