Need Costumer Experience - Remote

Role Summary The NICE CXone SME & Technical Architect owns the endtoend architecture, configuration, and operational excellence of the CXone platform acrossACD & OmniRouting, IVR & Trunking, Admin & Agent Applications, and WFM & QA. This leader translates business goals into scalable contact center designs, guides delivery from discovery through hypercare, audits clients existing NICE CXOne environment and drives measurable improvements in customer and agent experience. The role ishandson(build,

Overview LMI is seeking a Lead Genesys CX Enablement & Strategy Architect to support the Department of Veterans Affairs (VA) enterprise deployment of the Genesys Cloud Customer Experience (CX) solution across 65+ contact centers serving more than 11,000 employees. This role blends contact center platform expertise with strategy and advisory capabilities. The position is remote. The Lead Genesys CX Enablement & Strategy Architect serves as both the functional authority for platform enablement an

Job Title: Systems AnalystLocation: Austin TX (Remote)Duration : 4+ Months possibility to extendMinimum Requirements:11 Strong understanding of clinical workflows and healthcare operations.11 Demonstrated experience supporting large scale EHR implementations, migrations, or optimization initiatives.11 Proven ability to translate clinical requirements into technical and data specifications.11 Advanced, hands on experience with Cerner Command Language (CCL).11 Working knowledge of Cerner Millenniu

Genesys CLOUD EXPERIENCE IS A MUST Role: Senior Genesys Cloud Engineers (Senior Engineer CCaaS Operations) Openings: Two Interviews: 2 rounds (all Virtual) Location: 100% Remote Contract to Hire US Citizens ONLY. General Challenges We have been struggling with both roles due to: Candidates having primarily onprem Genesys Engage experienceinstead of Genesys Cloud. Limited candidates who meet the required years of handson cloud experience. Clearance requirements narrowing the talent pool. 1.