Tech Lounge Specialist II

Job Title - Tech Lounge Specialist II 
Location - Niskayuna, NY 12309
Duration - 3 months (Temp to hire)
Shift - M-F 8-5, no OT straight 40

Description:

• As a Lounge Specialist, you will be the front line of Client and interface with customers onsite at their location and provide each user with white glove service for all IT related questions in the area of application support, technology questions, hardware and services.
• You''re highly skilled at detection of users needs, troubleshooting their issue and resolving it or ensuring that the correct process is followed for resolution.
• You will educate users on technology features, assisting with hardware selection process, demos and training along with provide software and personal training sessions for users on standard tool sets.
• You are the customer advocate and coordination point for all customer issues and requests even if these are beyond the scope to solve and take ownership of their issue.
• Additional Requirements: Strong Customer Service skills and are approachable, a good listener, takes ownership of their issue and empathetic.
• High level of energy and enthusiasm with the ability to thrive in a rapidly changing environment. Demonstrated customer focus, evaluates decisions through the eyes of the customer, builds strong customer relationships and creates processes with a customer viewpoint
• Knowledge and Skill Requirements: Excellent Customer Service Skills, Advanced knowledge of installation and operation of relevant software, hardware and other equipment, Knowledge of relevant call tracking applications, 3-5 years of related experience and training, A+ certification, Microsoft MCP Certified a plusKey Competencies:
• Ability to deliver great customer experiences and to be invigorated by constant personal interaction Ability to manage multiple, simultaneous tasks, client relationships and expectations
• Strong communication skills, Positive Attitude, Learning skills.

Notes:

• Background, Drug, and Citizenship screening requirements: Per Federal Law, Marijuana is part of the drug screening process and not permitted even if authorized locally.
• Tech should be able to confidently and safely lift up to 50 lbs as well as be able to navigate between buildings and the production floor to support users. 
• Is this position remote or in person? In person
• What will the primary day-to-day responsibilities entail for this person? See Job Description
• What are the TOP 2 required skills that candidates must have? 1.) Deskside Support 2.) Customer Service 
• How many overall years of experience should this person have? 3-6 years’ experience supporting PC Hardware and software
• Do they need any specific certifications or education? A+ and Microsoft MCP a plus
• If contract to hire what is the conversion rate? $25
• How many miles per day will the contractor be driving? This is onsite at one location, not a driving role  What radius range should candidates be located from the job location? Within 30 minutes of the site