Technical Support Associate Analyst

Immediate need for a Technical Support Associate Analyst . This is a 06+months Contract / Contract-to-Hire opportunity with long-term potential and is location in US (Remote). Please review the job description below and contact me ASAP if you are interested.
Job Diva ID: 26-16788
Pay Range: $25 $29 /hour. Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location).
Key Responsibilities

• Provide onsite technical support for executive users, pharmacy teams, and corporate staff.
• Install, configure, maintain, and troubleshoot desktops, laptops, printers, telephony systems, mobile devices, and related hardware/software.
• Diagnose and resolve hardware, software, network connectivity, VPN, and peripheral issues.
• Deliver white-glove/VIP support for executive-level users with professionalism and urgency.
• Research, test, and evaluate new technologies and support solutions.
• Proactively identify recurring technical issues and implement preventive maintenance solutions.
• Support enterprise applications, Microsoft Office 365, collaboration tools, and endpoint technologies.
• Manage user accounts, permissions, and access using Active Directory and related tools.
• Create and maintain detailed documentation for incidents, troubleshooting steps, and resolutions.
• Collaborate with infrastructure, networking, and application support teams on company-wide IT projects.
• Provide timely updates and communicate effectively with users regarding issue resolution.
• Participate in rotational on-call support and after-hours support activities.
• Share technical knowledge and assist team members as needed.
• Ensure high levels of customer satisfaction during all support interactions.

Key Requirements and Technology Experience:

• Bachelor s degree in Information Technology, Computer Science, or related field preferred.
• 2+ years of experience in Desktop Support, IT Support, Help Desk, or End User Support roles.
• Hands-on experience troubleshooting Windows desktops/laptops and related hardware.
• Experience supporting Microsoft Office 365 and enterprise applications.
• Knowledge of Active Directory, SCCM, Intune, VPN, and remote support tools.
• Experience with ticketing systems such as ServiceNow, Remedy, or Jira.
• Strong understanding of hardware, software, networking, and telephony support.
• Excellent verbal and written communication skills.
• Strong customer service and interpersonal skills.
• Ability to multitask and work effectively in a fast-paced environment.
• Flexible to work onsite schedules and participate in on-call rotations.

Our client is a leading Healthcare and Insurance Industry and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration.

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