Desktop Support Analyst

Description

We are looking for a Desktop Support Analyst to provide dependable technical assistance for employees across our banking environment in San Antonio, Texas. This role focuses on resolving day-to-day technology issues, supporting endpoint devices and user access, and helping maintain a secure, efficient workplace. The ideal candidate is comfortable balancing hands-on troubleshooting with documentation, coordination, and continuous improvement of support processes.

Responsibilities:
Deliver timely technical support to end users by managing service requests, diagnosing issues, and driving problems through to resolution.
Set up, relocate, update, and decommission technology equipment while guiding employees on proper use through clear instructions and reference materials.
Install, configure, and maintain business applications, workstation hardware, and mixed cloud and on-premises systems, including Microsoft 365 environments.
Support organizational endpoints such as desktop computers, laptops, printers, scanners, cameras, and ATM-related devices to ensure reliable operation.
Use network administration tools to place endpoint devices on the correct VLANs and maintain proper connectivity standards.
Perform routine system maintenance activities such as patch deployment, health monitoring, and performance tuning to keep devices operating effectively.
Administer Microsoft Intune for device setup, compliance enforcement, software distribution, and update management across managed endpoints.
Maintain accurate IT asset records and oversee equipment lifecycle activities from deployment through replacement or retirement.
Manage user identities and access by handling account provisioning, permission updates, password support, and other security-related tasks.
Partner with internal technology teams and outside vendors to escalate incidents, support deployments and upgrades, and improve operational processes through documentation and reporting.

Requirements

Bachelor's degree in Information Technology or a related discipline, or equivalent practical experience in technical support.
At least 3 years of experience in desktop support, help desk, or another IT support-focused position.
Working knowledge of Active Directory, Windows operating systems, service desk ticketing, and core troubleshooting practices.
Experience supporting Microsoft 365, Intune, and endpoint protection tools in a business environment.
Familiarity with cloud-based technologies and standard concepts related to modern endpoint management is preferred.
Strong written, verbal, and interpersonal communication skills with the ability to support users professionally.
Proficiency with Microsoft Office applications, Windows-based systems, and general computer research and problem-solving tools.
Demonstrated ability to stay organized, manage multiple priorities, work independently, and maintain strong attention to detail in a deadline-driven setting.

Technology Doesn't Change the World, People Do.

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