Role: SQL Server DBA Maintenance & Monitoring Services
Location: Lake Mary, FL 32746 (Remote)
Duration: Contract
Job Description:
Engagement Overview:
Support Model: Remote DBA support.
Location: Resources may be onshore, nearshore, or offshore; however, proposed resources must provide sufficient overlap with Mitsubishi Power's business hours in the U.S. Eastern Time Zone (EST/EDT) to ensure effective collaboration, support, and incident response.
Resource Requirements: Minimum of 1.0 FTE equivalent
Contract Structure: Two-phase engagement with separate Statements of Work (SOWs):
Phase 1: Initial 6-month maintenance and operational support engagement.
Phase 2: Based on performance, business needs, and successful completion of Phase 1, Mitsubishi Power may elect to issue a subsequent SOW extending services for an additional 2-3 years.
Primary Focus: SQL Server maintenance, monitoring, administration, troubleshooting, performance optimization, and operational support.
Future Opportunities: In addition to maintenance support, there may be opportunities for project-based work, including automation initiatives, infrastructure improvements, upgrades, migrations, and performance enhancement efforts.
Proposal Requirements:
Please include the following information in your response:
Company overview and relevant SQL Server DBA experience.
Proposed support model, staffing structure, and FTE allocation.
Resource qualifications, certifications, and resumes (if available).
Description of support coverage, including hours of overlap with U.S. Eastern Time business hours.
Proposed incident management, escalation, and communication processes.
Experience supporting large-scale SQL Server environments with similar complexity and volume.
Pricing model and rate structure.
Assumptions, exclusions, and any recommendations for improving the proposed support model.
References from similar engagements (preferred).
Implementation and onboarding timeline, including:
Estimated timeline to onboard resources.
Knowledge transfer approach.
Expected timeline to establish monitoring, maintenance, and operational support.
Timeline for achieving steady-state operations and delivery of initial documentation and reporting.
Evaluation Criteria
Proposals will be evaluated based on:
Technical expertise and relevant experience.
Quality and scalability of the proposed support model.
Ability to provide proactive DBA services and operational excellence.
Responsiveness and support coverage.
Overall value and cost competitiveness.
Ability to transition quickly and successfully onboard resources.
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