Title: Senior Business Systems Analyst with (CBAP, PMI-PBA), Agile/Scrum (CSPO, SAFe PO/PM), or ITIL certifications
Location: Seattle, Washington - Work may be performed on occasion in an office environment, depending on the assignment, but will be mostly remote
Duration: 6 Months (Potential to extend another 6 months
General Summary:
Under general direction of the Manager of Internal Applications, this position will contribute to the strategic objectives of the Internal Applications team by supporting business analysis, requirements gathering, and solution delivery across multiple enterprise platforms. The Sr. Business Analyst will serve as a key liaison between business stakeholders and technical teams, ensuring clarity of requirements, alignment to organizational priorities, and delivery of high-quality solutions.
Daily work will include working with project managers and other IT resources on early discovery and scoping, comprehensive requirements elicitation, process mapping/engineering, market research of SaaS solutions, developing guides, training materials, run-books, gap-analyses, etc; and creating alignment with stakeholders to deliver value early and often for internal business customers and stakeholders.
Essential Functions:
- Support Project Managers in the early phases of the project lifecycle (Initiation/Discovery) to define scope, value, and feasibility.
- Elicit, analyze, and document business requirements for enhancements, integrations, and new solutions across internal applications.
- Facilitate workshops, stakeholder interviews, and cross-functional meetings to clarify needs and align priorities.
- Translate business needs into functional and technical specifications, process flows, and user stories.
- Conduct market research and vendor assessments to identify SaaS solutions that meet business needs with minimal customization.
- Perform Fit-Gap analysis between business requirements and the capabilities of existing tools (ServiceNow, SharePoint, etc.) or prospective OOTB solutions.
- Support backlog refinement, sprint planning, and Agile ceremonies in coordination with product owners and technical teams.
- Conduct system and process analysis to identify gaps, risks, and opportunities for improvement.
- Develop test cases, coordinate user acceptance testing, and validate solution delivery.
- Create user guides, training materials, and documentation to support adoption and knowledge transfer. Partner with subject matter experts, developers, and system administrators to ensure quality, timely delivery, and stakeholder satisfaction
Deliverables:
- Formal Business requirements documents (BRDs), functional and technical specifications, and user stories in alignment with project scope.
- Current and future-state process maps, workflows, and gap analysis.
- Market Research & Vendor Comparison Matrices: Summarizing available options
- Requirements Traceability Matrix (RTM): Ensuring all business needs are captured and tracked.
- Meeting notes, stakeholder feedback logs, and decision records.
- Test plans, test cases, and user acceptance testing (UAT) results documentation.
- User guides, training materials, and knowledge transfer documentation.
- Reports and dashboards to support business process visibility and decision-making.
- Summary presentations and status updates for leadership and stakeholders.
- Comprehensive knowledge transfer package including documentation of project status, decision history, outstanding requirements, and system/process updates to ensure a seamless transition of responsibilities.
Special / Additional Qualifications (Over Role/ Category Level Required Licenses or Certifications:
Preferred but not required: Business Analysis (CBAP, PMI-PBA), Agile/Scrum (CSPO, SAFe PO/PM), or ITIL certifications
Specific Qualifications, Knowledge, and Skills:
- Strong knowledge of business analysis practices including requirements elicitation, functional design, and process mapping.
- Skilled in creating user stories, acceptance criteria, test cases, and UAT documentation.
- Familiarity with system integration concepts, data workflows, and enterprise reporting tools.
- Excellent verbal and written communication skills, with ability to translate technical concepts into business-friendly language.
- Strong facilitation skills with proven ability to lead workshops and engage stakeholders at all levels.
- Analytical mindset with the ability to identify root causes, evaluate options, and recommend solutions.
- Proficiency with Microsoft Office, Visio (or similar process mapping tools), and collaboration platforms (Teams, SharePoint, etc.).
- Ability to work independently, prioritize competing tasks, and deliver under tight timelines in a temporary assignment.
- We are a ServiceNow and Microsoft shop, so experience using these platforms for task management, sprint planning, and documentation is preferred but not required.
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