HelpDesk & AV Technician

Job description:

Job Title: Helpdesk & AV Technician Location: Boise, ID 83702
Work Type: Onsite
Schedule: Part-Time (On-Need Basis approx. 5 8 onsite visits per month based on ticket volume)
Pay Rate: $35/hr on 1099 tax terms

Role Overview
We are seeking a Helpdesk & AV Technician to provide onsite desktop and audio-visual support in a professional enterprise environment. This role involves hands-on troubleshooting, conference room support, basic network checks, and coordination with remote IT teams and vendors. This is a great opportunity to gain exposure to a globally recognized technology-driven organization and enhance your enterprise IT experience.

Responsibilities

• Troubleshoot desktops and laptops, including break-fix support and warranty coordination.
• Manage and track loaner/spare devices using internal systems.
• Provide L1 AV support for meeting rooms (device checks, resets, room readiness, basic hardware troubleshooting).
• Manage conference room accounts (user updates, password resets, ownership changes).
• Perform basic printer support (toner replacement, cartridge changes).
• Provide smart-hands support for infrastructure/network checks (ports, cabling, patching, access points, power checks, device resets).
• Coordinate with third-party vendors and procurement teams as needed.
• Assist with equipment replacement or resets under central IT guidance.
• Maintain communication with onsite/offsite teams and document updates.
• Support high-priority issues within 4 8 business hours.
• Follow site SOPs and ensure operational coverage when required.
• Ability to lift equipment and work at height (ladder/lift) when needed.

Must-Haves

• 2 4 years of experience in IT and AV support.
• Hands-on troubleshooting experience with desktops, laptops, and meeting room devices.
• Basic understanding of network fundamentals (LAN ports, cabling, patching, device resets).
• Familiarity with conferencing platforms (Microsoft Teams, Zoom, Webex).
• Ability to perform physical tasks, including lifting equipment and working at height.
• Strong communication, customer service, and documentation skills.
• Ability to follow SOPs, ticketing processes, and escalation guidelines.

Good-to-Haves

• Experience using ITSM tools (ServiceNow, Jira).
• Exposure to AV control systems or room management systems.
• Basic understanding of AV-over-IP or networked AV environments.
• Experience working in enterprise or fast-paced onsite environments.
• Entry-level certifications (CompTIA A+, ITIL Foundation, basic AV training).