Customer Experience Manager (CXM)

Job Description:
The Customer Experience Manager supports Federal Government clients as a functional consultant specializing in SAP Concur. This role partners with cross‑functional teams to deliver high‑quality agency support before and after go‑live. Responsibilities include leading functional consulting activities such as requirements gathering, configuration, testing, and integration support in an Agile environment. The role translates agency needs into compliant travel and expense solutions, facilitates working sessions, develops functional artifacts, coordinates testing and issue resolution, supports implementation workstreams, and assists with post‑go‑live stabilization and customer experience improvements.

Required Skills:

• Hands-on experience with functional consulting or system implementation.
• Experience in requirements gathering, system configuration, testing, integration coordination, and support.
• Experience supporting projects or workstreams, managing scope, collaborating with large teams, and presenting client   recommendations.
• Experience working with Federal or DoD clients.
• Knowledge of system implementation principles, business process design, and functional testing.
• Experience in Agile environments.
• Experience with SAP Concur or travel and expense systems.
• Ability to analyze data, support visualization, and translate stakeholder needs into functional requirements.
• Understanding of integration concepts, system or service design, and content or process management.

Clearance:

• Candidates must be able to obtain MBI clearance