Customer Experience Manager (CXM)

We are hiring for Customer Experience Manager (CXM) to support our client.

Company Name: - JTSi (Johnson Technology Systems, Inc.)
Title: Customer Experience Manager (CXM)
Location: Remote
Please Note : If candidate local to Herndon, VA, resource must be onsite 4 days per week.

Citizenship: US Person
End Date : 4/30/2027

Project Description:

GSA GO.gov will deliver a single, travel and expense (T&E) managed service to support all Federal, civilian employees and to enable the mission of 124 government agencies through an intuitive, secure, and secure customer experience, that mitigates transition cost and risk. GO.gov is the 3rd generation of the E-Gov Travel Service program and will enable Federal travel and expense management for the next 15 years.

Position Description:

The Customer Experience Manager supports Federal Government clients as a functional consultant specializing in SAP Concur. This role partners with crossfunctional teams to deliver highquality agency support before and after golive. Responsibilities include leading functional consulting activities such as requirements gathering, configuration, testing, and integration support in an Agile environment. The role translates agency needs into compliant travel and expense solutions, facilitates working sessions, develops functional artifacts, coordinates testing and issue resolution, supports implementation workstreams, and assists with postgolive stabilization and customer experience improvements.

Required Skills:

• Hands-on experience with functional consulting or system implementation.
• Experience in requirements gathering, system configuration, testing, integration coordination, and support.
• Experience supporting projects or workstreams, managing scope, collaborating with large teams, and presenting client recommendations.
• Experience working with Federal or DoD clients.
• Knowledge of system implementation principles, business process design, and functional testing.
• Experience in Agile environments.
• Experience with SAP Concur or travel and expense systems.
• Ability to analyze data, support visualization, and translate stakeholder needs into functional requirements.
• Understanding of integration concepts, system or service design, and content or process management.

If you are available, interested, planning to make a change, or know of a friend who might have the required qualifications and interest, please call me ASAP on / If you do respond via e-mail ( ) please include a daytime phone number so I can reach you. In considering candidates, time is of the essence, so please respond ASAP with your updated resume.

Established in 2003, JTSi is a Professional IT & Engineering Services provider with years of documented experience in the Information Technology and Engineering services field. JTSi has a proven track record for successfully delivering mission critical Professional services to the Government and the industry. JTSi SAP team delivers solutions to its clients by clearly understanding their core business problems. We deliver quality services at equitable rates and focus on constant improvement in all areas of our operation, austerely complying to the customer s desire. We view our-selves more as a business partner than a mere provider of consulting services. At JTSi customer is always first and partnering is our means to customer satisfaction. We do what we say!