IT Manager, Telecommunications Services

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Position Focus

1.Maintain, respond to and distribute telecommunications service requests, repair incidents and infrastructure requests to team using ITS service management systems. 2.Manage all personnel tasks of team including university policy compliance, work schedules, coaching and performance reviews for bargaining unit staff, after-hours and special event coverage. 3.Maintain telecommunications infrastructure technical expertise including State of Connecticut licensing in regard to emerging trends, customer requirements, maintenance and support. 4.Coordinate the logistics for internal and external resources including University departments beyond ITS in regard to the installation and maintenance of telecommunications and data communications infrastructure. 5. Manage the inventory including the purchase and storage of all telecommunications and infrastructure components in accordance with University asset-tracking standards and policies. 6.Maintain engagement with University teams beyond ITS in regard to large renovation and move projects Maintain equipment inventory, storage and availability for IT departments in ITS warehouse facility at 344 Winchester. 7.Receive and process equipment delivery utilizing Service Now inventory process. 8.Manage secure logistics including badge and camera access throughout all warehouse spaces

Skills and Abilities

1.Developed analytical, critical thinking and problem-solving skills.

2.Developed interpersonal, written, communication, presentation, and organizational skills.

3.Proven ability to lead and manage staff.

4.Proven expertise with systems analysis methods and techniques.

5.Knowledge of commonly used concepts, practices, and procedures

Principal Responsibilities

1. Provides supervision to a unit or group of operational or technical employees.
2. Establishes and delegates day-to day tasks to meet unit/department objectives.
3. Ensures compliance with department, University policies, procedures, and internal controls.
4. Ensures accountability and stewardship of operational, financial and staff resources in compliance with department & University standards.
5. Oversees and manages segments of larger projects, developmental trainings, presentations, and communications.
6. Provides coaching, training, and mentorship to level 1 and 2 staff and/or non-exempt staff.

Required Education and Experience

Bachelor's Degree and four years of experience or equivalent education and experience.

Skills and Abilities

Developed analytical, critical thinking and problem-solving skills.

Developed interpersonal, written, communication, presentation, and organizational skills.

Proven ability to lead and manage staff.

Proven expertise with systems analysis methods and techniques.

Knowledge of commonly used concepts, practices, and procedures.

Job Posting Date
03/04/2026

Job Category
Manager

Bargaining Unit
NON

Compensation Grade
GS-3

Compensation Grade Profile
GS-3j

Salary Range
$97,500.00 - $146,250.00

Time Type
Full time

Duration Type
Staff

Work Model
On-site

Background Check Requirements

All candidates for employment will be subject to pre-employment background screening for this position, which may include motor vehicle, DOT certification, drug testing and credit checks based on the position description and job requirements. All offers are contingent upon the successful completion of the background check. For additional information on the background check requirements and process visit "Learn about background checks" under the Applicant Support Resources section of Careers on the It's Your Yale website.

Health Requirements

Certain positions have associated health requirements based on specific job responsibilities. These may include vaccinations, tests, or examinations, as required by law, regulation, or university policy.

Posting Disclaimer

Salary offers are determined by a candidate's qualifications, experience, skills, and education in relation to the position requirements, along with the role's grade profile and current internal and external market conditions.

The intent of this job description is to provide a representative summary of the essential functions that will be required of the position and should not be construed as a declaration of specific duties and responsibilities of the position. Employees will be assigned specific job-related duties through their hiring department.

The University is committed to basing judgments concerning the admission, education, and employment of individuals upon their qualifications and abilities and seeks to attract to its faculty, staff, and student body qualified persons from a broad range of backgrounds and perspectives. In accordance with this policy and as delineated by federal and Connecticut law, Yale does not discriminate in admissions, educational programs, or employment against any individual on account of that individual's sex, sexual orientation, gender identity or expression, race, color, national or ethnic origin, religion, age, disability, status as a special disabled veteran, veteran of the Vietnam era or other covered veteran.

Inquiries concerning Yale's Policy Against Discrimination and Harassment may be referred to the Office of Institutional Equity and Accessibility (OIEA).

Note

Yale University is a tobacco-free campus.