Job Description:
Manager/Lead Level Onboarding Specialist
As the Lead Onboarding Specialist, you will drive the successful deployment of digital retailing software solutions for automotive dealerships. Serving as the operational lead, you’ll coordinate, facilitate, and oversee the entire implementation process—from initial planning through post-installation support. Acting as the primary point of contact, you will collaborate with dealership leaders,
Key Responsibilities
Project Leadership & Coordination
• Direct all project phases, including assessment, planning, implementation, and post-installation support.
Installation Oversight & Issue Management
• Oversee technical installation and system integration (e.g., finance, inventory management, CRM), ensuring solutions meet dealership business requirements.
• Rapidly identify, troubleshoot, and escalate operational or technical issues, coordinating resources to support efficient resolution.
Training, Enablement & Support
• Design and deliver engaging training experiences (in-person and virtual) that empower dealership teams to adopt new tools and best practices.
• Maintain detailed records of project implementation, custom configurations, user feedback, and key learnings to inform ongoing process improvements.
Required Qualifications
• Proven experience in software implementation, digital transformation, dealership operations, or technical customer support (strongly preferred).
• Prior experience in an automotive dealership is preferred
• Solid understanding of retail sales, automotive processes, and core IT infrastructure.
• Willingness and ability to travel to dealership locations nationwide to deliver on-site support.
• Primarily on-site at dealership locations, with some opportunities for remote collaboration.
• Flexibility to work outside conventional hours as necessary during go-live events or high-priority project phases to ensure project objectives are met.
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