It Support Specialist

Description

The IT Support Specialist is a hands-on role responsible for providing end-user, application, and on-site support for PC, server, and network infrastructure. This role should provide prompt and friendly support, both in-person and using remote toolsets. Maintaining a comprehensive understanding of IT systems, to include manufacturing equipment as well as implemented applications, is key to success. Essential Duties and Responsibilities Support end-users with IT-related issues in a responsive and service-oriented manner Troubleshooting of servers, PCs, phones, wireless, networking, and applications User provisioning and deprovisioning for new hires, transfers, and terminations Use of monitoring toolsets to ensure availability of systems and resources Installation/racking of hardware in MDF/IDF network closets Management and organization of IT inventory and assets Utilization of ticketing system to track and document support requests, gather information for escalations Create and update documentation Assist in hardware/software setup After hours on-call responsibilities Travel to multiple sites locally (frequent) and out of state (rarely) Other assigned duties as necessary

Skills

Support, Troubleshooting, Customer service, Windows 10, Active directory, Windows, Technical support, Help desk support

Top Skills Details

Support,Troubleshooting,Customer service,Windows 10,Active directory,Windows

Additional Skills & Qualifications
3+ years supporting Windows 10 Windows 11 experience preferred 3+ years' experience with Active Directory/Azure AD 3+ years' experience with Office 365 (products and admin portal) 2+ years installing, supporting, troubleshooting, and maintaining client hardware (desktops/laptops), servers (physical and virtual), printers, switches, and VoIP 1+ years supporting, troubleshooting and maintaining LAN/WAN/Wireless networks Working knowledge of iOS and Android Familiarity with MDM solutions Familiarity with VoIP phone systems Prior IT Support experience required Excellent communication skills required - including telephone and email Ability to use instructions and pre-established guidelines to successfully problem solve Ability to work collaboratively within a team environment JIRA/Atlassian product suite experience preferred

Experience Level

Entry Level

Job Type & Location
This is a Contract position based out of Loudon, TN.
Pay and Benefits
The pay range for this position is $21.00 - $25.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Loudon,TN.
Application Deadline
This position is anticipated to close on Apr 14, 2026.
>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.