Description
We are looking for a skilled Desktop Support Analyst to join our team in Wartburg, Tennessee. In this long-term contract role, you will be responsible for providing comprehensive technical support, troubleshooting issues, and ensuring seamless connectivity for users. This position offers an excellent opportunity to work with cutting-edge technologies and contribute to maintaining efficient IT operations.
Responsibilities:
Provide hands-on desktop support, including device management, software installations, and hardware troubleshooting.
Diagnose and resolve issues related to network connectivity, including LAN and WAN technologies.
Perform break-fix support for docking stations, PCs, and other hardware components.
Troubleshoot and resolve problems associated with Office 365 applications and services.
Manage and document tickets in the support system, ensuring timely resolution of user issues.
Utilize network monitoring tools to identify and address network performance or equipment issues.
Configure and maintain network hardware, including switches and infrastructure components.
Assist with desktop imaging and operating system installations to ensure systems are up-to-date.
Support Active Directory environments by managing user accounts and permissions.
Collaborate with team members to enhance IT processes and deliver superior user support.
Requirements
Proficiency in troubleshooting desktop hardware, software, and operating systems.
Strong knowledge of network technologies, including LAN, WAN, and IP networking.
Experience working with Active Directory for user and group management.
Familiarity with Office 365 applications and their support processes.
Ability to use network monitoring tools to assess and address connectivity issues.
Solid understanding of network infrastructure, switches, and equipment.
Demonstrated ability to perform basic and advanced troubleshooting tasks.
Excellent communication and customer service skills to interact effectively with users.
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use and Privacy Notice.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
- Dice Id: rhalfint
- Position Id: 03930-0013408672
- Posted 5 hours ago
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