Description
We are looking for a skilled Help Desk/Desktop Support Analyst to join our team in Boston, Massachusetts. In this long-term contract position, you will play a critical role in providing technical assistance and desktop support to users both remotely and onsite. This opportunity is ideal for individuals with a strong background in troubleshooting and resolving IT issues in a dynamic environment.
Responsibilities:
Deliver onsite desktop support one day per week, ensuring timely resolution of hardware and software issues.
Respond to and manage service desk tickets, prioritizing tasks based on urgency and impact.
Troubleshoot and resolve issues related to Microsoft Windows 10 operating systems.
Administer and maintain Active Directory accounts, including user access and permissions.
Provide guidance and technical support for end-users encountering system or application issues.
Collaborate with team members to identify and implement improvements to IT processes.
Document resolutions and maintain accurate records of support activities.
Assist in configuring and deploying hardware and software for new and existing users.
Ensure compliance with company policies and procedures related to IT systems.
Stay updated on emerging technologies and tools to enhance support capabilities.
Requirements
Minimum of 2 years of experience in help desk or desktop support roles.
Proficiency in troubleshooting Microsoft Windows 10 operating systems.
Hands-on experience with Active Directory administration.
Familiarity with managing service desk tickets efficiently.
Strong problem-solving skills and ability to work independently.
Excellent communication skills to interact effectively with end-users.
Knowledge of basic IT concepts and troubleshooting techniques.
Ability to work onsite in Boston, Massachusetts, one day per week.
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use and Privacy Notice.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
- Dice Id: rhalfint
- Position Id: 02100-0013407513
- Posted 13 hours ago
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