Help Desk/Desktop Support Analyst

Description

We are looking for a dedicated Help Desk/Desktop Support Analyst to join our team in Philadelphia, Pennsylvania. In this long-term contract role, you will play a key part in providing hands-on technical assistance and troubleshooting support to ensure smooth operations. This position offers an excellent opportunity for individuals eager to grow their IT skills while contributing to essential projects.

Responsibilities:
Assist in the installation, setup, and maintenance of computer systems and hardware.
Respond to IT-related inquiries and provide solutions to technical issues via phone or in-person support.
Troubleshoot and resolve problems related to Windows operating systems, including Windows 10 and Windows 11.
Carry and deliver equipment to designated locations within the facility as needed.
Manage service desk tickets and ensure timely resolution of user concerns.
Utilize Active Directory to manage user accounts and permissions effectively.
Provide basic troubleshooting and technical support for common software and hardware issues.
Collaborate with team members to ensure seamless migration to Windows 11.
Document technical processes and solutions to improve future support efforts.

Requirements

Proficiency in Active Directory for user account management.
Solid understanding of Microsoft Windows operating systems, including Windows 10 and Windows 11.
Ability to perform basic troubleshooting for hardware and software issues.
Familiarity with managing and resolving service desk tickets.
Physical ability to transport computer equipment within the worksite.
Completion of an on-site IT bootcamp or equivalent training program.
Strong communication skills to effectively assist users with technical concerns.
0-1 years of experience in an IT support role or a related field.

Technology Doesn't Change the World, People Do.

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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